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In Online Learning, There Are No Shortcut Keys

Tonight, we’re having a blast celebrating lessons learned in ICT4D and international development at the 2013 Fail Festival in Washington, DC. Hosted by FHI360, and co-sponsored by Kurante, Plan International, and TechChange, we’re gathering over ignite talks, spoken word poetry, and song in the spirit of taking failure not so seriously.

Since TechChange was established in 2010, we’ve experimented with many different tech tools, platforms, products, and content; some of which that worked and others that didn’t. From continuing to recognize the importance of cultural and national contexts when applying technology worldwide, to testing hybrid learning models, we’ve strived to make online learning for social change better and better, and even wrote a song about it.

Check out a recording of the song:

And for the musicians out there, here are the lyrics with the guitar chords!

Curious about the other acts? Check out the photos we took at the event!

One of the most difficult things as an entrepreneur is transitioning from a single person with an idea to a team of colleagues with a shared creative vision. Such a transition involves trust, time, and a certain degree of terror. But finding these fellow travelers who bring new skills, perspectives, and outlooks to bear on the original idea is without question the key to everything.

Over the past three years at TechChange, I’ve had the privilege working with hundreds of inspiring individuals: staff, advisory board members, and partners. Given the incessant pace of start-up life, it is sometimes easy to neglect the distance already traveled, the road already taken. Today, I’d like to to reflect on that journey and the contributions of one amazing individual: Chris Neu.

I first met Chris in the spring of 2010 while he was still working at the US Institute of Peace (USIP). I got a call from Dominic, my colleague and co-founder, saying “Chris Neu one of the smartest people I’ve ever met – he’s interested in coming over to work with us.” I remember thinking to myself, “One of the smartest people – huh? We’ll see.”

Three years later, I can confirm that Dominic was right.

Chris Neu is a firestorm of creativity, intelligence, and hard work. He is hardwired for start-up culture and possesses a rare unbridled energy for everything he does. He is the chief operations officer, the chief of staff, the photographer, the bookkeeper, the proposal writer, the facilitator, the blogger, the project manager, and so much more. He wears a TechChange t-shirt to every event and can be found enthusiastically sharing our story and message late into the night. And while he’s a frequent contributor to the many hilarious conversations that emerge in our tiny 3rd floor loft, he’s not afraid to take the hard line or unpopular stance in the interest of keeping the organization on track. He’s also the one hassling to me write more blog posts, so here you go, Chris!

Every leadership team is different but I believe the successful ones have people with complementary skill sets and fundamentally different personalities at the helm. To those sitting on great idea, I can confidently say: find someone who challenges you and disagrees with you, someone who pushes you to work harder and do more. Chris Neu is that person for me.

While in some sense the journey for TechChange is still just beginning, so much of our current success is a direct consequence of Chris’s tireless efforts over the past three years.

So today please join me in saying: Happy Birthday Mr. Neu and thank you for all you do for TechChange!

(Stay tuned as a I profile other staff members in weeks to come. Next up: Will Chester)

It’s back to school time for many students including incoming Massachusetts Institute of Technology (MIT) freshman, Michael Holachek, who just spent his summer with the TechChange team in Washington, DC. As he starts off his university career in Cambridge, Massachusetts, he reflects on his time as a Junior Programmer Intern a.k.a. “Code Ninja” at TechChange.

How did you hear about TechChange? Earlier this year I was searching the web for summer tech internships in the DC area. That’s when TechChange came into the picture.

Why did you choose TechChange to spend your summer before beginning college? I wanted to work at TechChange for several reasons. First, the job posting for Junior Programmer Intern really appealed to me because it offered a chance to learn cutting-edge web development and system administration skills. I wanted to expand my programming experience in PHP, Javascript, bash, and other languages as well as apply it to real world projects.

But the posted job responsibilities were just part of the story; I also wanted to work at an organization that was rooted in helping people. TechChange’s personal expectations spoke to me: “[interns should exude] a passion for technology, a commitment to education, and a desire to help create social change.” Not only would I be gaining useful skills building software with the latest technologies, but I’d be contributing to a startup dedicated to the global community as well.

What are your interests? I’m interested in programming and web development, as well as Mandarin Chinese. I’m also intrigued by the hardware side of technology. I think I’ll major in electrical engineering and computer science in college. For fun I like playing the alto saxophone, biking, and kayaking.

How did you use your TechChange internship to explore your interests? Over the summer, I set up TechChange’s new server infrastructure, the system that hosts the TechChange website and course platform. I worked closely with TechChange developers to design a system that was both fast and secure, as well as scalable and reliable. The challenge of creating such a system from scratch let me explore everything from the low level hardware to the TechChange user experience. I used this freedom to explore many types of programming and software development, both directly for the current task and more experimental for the future. The practical experience helped me immediately apply my new skills as soon as I learned them. I’ve always been interested in learning more about Linux, networks and servers, and system administration.

I also would occasionally bring in a hobby electronics project I had been working on and explain it to our team. Many people in the office also spoke Mandarin, so it was fun to occasionally brush up on my conversational Chinese.

What did you learn during your time at TechChange? What specific skills have you gained? Every day at TechChange was filled with critical thinking, new programming skills, and business inspiration. I learned that being a sysadmin is difficult! But I also learned a lot about how a startup works.

Specific skills:

How to automate servers with Salt Stack
Writing quality documentation
How to configure nginx web server
How to set up WordPress Multiuser on nginx
WordPress plugin development
Google Pagespeed caching
Working in a small development team, ensuring strict adherence to version control standards and diligent task management
Time management

Did your TechChange experience end up going as you expected? Well, some might say that! The startup life was much more exciting than I expected—it certainly didn’t just involve programming. S’mores-making Fridays and the occasional “Tim Tam Slam” really kept it interesting.

Was there any aspect about TechChange that surprised you?

While at first I thought the TechChange office (fondly known as the “nerd attic”) was a bit small, I quickly learned that a cozy work area can actually a benefit. There was no communication barrier to asking questions or discussing something. Constantly being exposed to everyone else’s work was also really exciting because I got a preview of all the pieces of TechChange and how they fit together.

Would you come back to work at TechChange one day? Definitely. TechChange has a certain energy that makes me excited about why I’m interested in tech. The combination of a technically-minded but socially conscious group of animators, artists, entrepreneurs, programmers, and writers made my experience at TechChange unique.

What advice would you give to future TechChange interns?

Explore everything. TechChange gives you a lot of flexibility both in terms of how you work and what you work on, so make sure to appreciate it and reach out to explore your interests.
Bike to work. Although it might sound boring especially if you live far away, biking to work in good weather can be a meditative way to start the day.

Ever wanted to become a famous voice actor? Now is your chance. Over the next month, we will be holding virtual auditions to find the next Voice of TechChange. The winner of this competition will become the voice of our animations & course modules – an international voice superstar heard by TechChange students drawing from over 100 countries.*

Imagine the unique opportunity to provide the voice for our expertly-crafted animations, such as the one below, on “Why is it so hard to try something new in ICT4D?”

Do you think you (or one of your friends) have what it takes? To enter the competition, follow these three, simple steps. The deadline for entering is August 15.

1. Sign up for a free Soundcloud account, if you don’t have one already

2. Record, or upload onto your Soundcloud account, a clip of yourself reading this text.

3. Share your audition sound clip via e-mail to info@techchange.org, with the subject: “Audition for the Voice of TechChange – [Your Name]”

After all the audition tapes are in, we will sift through the entries and find the Final Four candidates for the position. We will post these in a follow-up blog post for our readers to vote. The two entrants receiving the most votes will be invited into our offices for in-person auditions this Fall, and then we will crown the Winner of The Voice (of TechChange).

As you can probably tell, we’re all very excited here at TechChange. Former TechChanger, long-time Ushahidi guru, and eternal Zen Archer Rob Baker has been selected as part of the second round of the Presidential Innovation Fellows program. Yes, Rob will be contributing to Open Data Initiatives at USAID where he will develop innovative solutions in areas of national significance.

For those who are unfamiliar with the program, the White House website has details:

“The Presidential Innovation Fellows (PIF) program pairs top innovators from the private sector, non-profits, and academia with top innovators in government to collaborate during focused 6-13 month “tours of duty” to develop solutions that can save lives, save taxpayer money, and fuel job creation. Each team of innovators is supported by a broader community of interested citizens throughout the country.”

But don’t just take it from the White House. Have a listen to last year’s fellows about what their experience meant:

While we’re pretty stoked about open data in general (and even teach it as part of our course on Open Government) and this development in particular, the timing couldn’t be more perfect for our first-ever upcoming course on intrapreneurship. Intrapreneurship is defined as entrepreneurial behavior from within a large, established institution. But the truly interesting part of this program is that it shows an angle that institutions should consider: institutionalizing a process for insourcing innovative talent and new ideas. While most of our posts have thus far focused on the role of individuals in pushing their organizations forward, the truth is that forward-thinking organizations are looking just as hard for entrepreneurs to help rethink their business. After all, if ideas like this can deliver solid results for an institution as large as the federal government, then your organization is hard-pressed to find an excuse.

And so from the bottom of our hearts and the top our nerd attic, we’re sending our best to Rob and all of the incoming fellows! We know you’ll crush it.

Pictured: Rob Baker speaking at DU

If you’re interested in contributing to PIF projects, you can learn about current and future rounds of the PIF program at whitehouse.gov/innovationfellows, contribute code on GitHub, or visit Data.gov to help turn openly available government data into new products, services, and jobs.

Our mHealth: Mobile Phones for Public Health Online Certificate course will run for its second time from June 3rd – 28th and we couldn’t be more excited about it. Along with The mHealth Alliance, we have had six months to reflect on course feedback and refine curriculum to make sure we are offering the most comprehensive and enjoyable online instruction possible.

Twitter Chat Contest:

Want to win a free seat? Then join us for a Twitter chat using #mHealth101 on Thursday, May 17th at 2 pm EDT to be entered in a random drawing! @Techchange and@mHealthAlliance will be co-hosting the event and will be discussing course curriculum, mHealth trends, and case studies. More details to come but tweet at @TechChange or @mHealthAlliance if you have questions and we look forward to having you join us!

What is the Course Structure?

Students will have the opportunity to engage directly with leading applications developers, and learn from practitioners who have had significant experience in implementing mobile phone based communication systems around the globe.

The entire course is delivered online. The total time commitment is a minimum of 2-5 hours a week. The course is designed to be highly interactive and social, but we also work hard to ensure that the majority of the content can be experienced in a self-paced manner. It will feature one or two real-time interactions each week, such as live discussions, live expert interviews, and live simulations. In order to accommodate busy schedules of mission staff from around the world, we’ve set up a learning environment where participants have plenty of options to explore content that is most relevant to them through live content and interactions, readings, and videos.

Facilitators will produce weekly audio podcast recaps for participants to catch up on key conversations and topics. Participants can also access all course content six months after course completion so the material can be revisited later.

Schedule:

● Week 1: Introduction to Mobile Health

● Week 2: Strengthening Health Systems

● Week 3: Moving Towards Citizen-Centered Health

● Week 4: Large Scale Demonstration Projects

For even more information about the course, visit the course page or take a look at the syllabus. To make sure you get a seat, fill out an application here and get enrolled.

On February 26, USAID received the “Best Government Policy for Mobile Development” award at GSMA’s Mobile World Congress 2013. And while the Mobile Solutions team was receiving an award in Barcelona, TechChange and the MS team were also receiving over 1,500 mobile poll responses from recipients in DRC taking part in an online exercise designed by 173 USAID staff and implementing partners in 21 countries. The way this was possible is through harnessing the same potential for public-private partnerships used for external implementation and applying it to internal education and collaboration at USAID.

Fig. 1: MapBox visualization of GeoPoll responses.

The exercise was part of a 4-week online course in Mobile Data Solutions designed to provide a highly interactive training session for USAID mission staff and its implementing partners to share best practices, engage with prominent technologists, and get their hands on the latest tool. Rather than simply simulating mobile data tools, USAID staff ran a live exercise in DRC where they came up with 10 questions, target regions, and desired audience. The intent was to not teach a tool-centric approach, but instead begin with a tech-enabled approach to project design and implementation, with an understanding of mobile data for analysis, visualization, and sharing.

Fig. 2: Student locations for TC311 class.

This would have been a formidable exercise for any organization, but fortunately we augmented USAID’s development capacity with the abilities of three organizations. TechChange provided the online learning space, facilitation, and interactive discussions. GeoPoll ran the survey itself using their custom mobile polling tool. And MapBox provided the analysis and visualization needed to turn massive data into a simple and attractive interface. (Want to check out the data for yourself? Check out the raw data Google Spreadsheet from GeoPoll!)

But while the creation of an interactive online workshop for small-group interaction requires barriers to scale, the content is under no such restrictions. One of the videos from our previous course on Accelerating Mobile Money provided an animated history of M-PESA, the successful mobile money transfer program in Kenya, which allows everything mobile phone users to pay for everything from school fees to utility bills and is proving transformative in cases such as Haiti.

Fig. 3: M-Pesa animation used for TC311 and USAID Video of the Week

But there’s still plenty of work to do. As mobile phones continue their spread to ubiquity, the challenges for applying their potential to development will only increase, along with the continuing possibilities as the technology continues to improve. However, in the short term, we’re focused on increasing mobile access, which is the topic of our next course. If you work at USAID or with an implementing partner, we hope that you’ll consider joining us and lending your voice to this process.

This guest post is by Sara Buzadzhi a past participant in TC309 Mobile Phones for Public Health. Can’t wait for June 3? Sign up for TC105 Mobiles for International Development launching on March 4th, which will feature a week on public health.

While the use of various mHealth applications and text-messaging services are
surging in both high and low-income countries, Russia has been somewhat behind
the curve in adopting these solutions to address health issues. The Russian NGO I
work for, the Health and Development Foundation, has been striving to change that,
introducing the country’s first national mHealth programs.

This January, HDF launched a new nationwide program for clients considering and
undergoing infertility treatment. This initiative, IVF/ART School uses an innovative
-combination of traditional and mHealth approaches. The target audience, women
and their families, will be reached through a multi-tiered approach including offline
seminars with reproductive health specialists at clinics; social networks, a program
site, and regular, interactive webinars online; and text messages to participants’
mobile phones. This comprehensive approach will enable us to maintain a strong
connection with our target audience, each component informing and reinforcing
program messages, and provide them with multiple chances for interaction with
peers and experts.

Why IVF?

The demographic situation in Russia has been a point of concern for the government
and the general population since birth rates began to decline in the last decade of
the 20th century. Population increases in the last several years have injected some
optimism into the discussion, but state and public organizations are still eager to
do what they can to promote population growth (including monetary incentives for
pregnant women and mothers).

Against this background, the need for easy access to assisted reproductive
technology treatment for couples dealing with infertility issues is clear. In fact, the
Russian government recently announced that infertility treatment would be covered
under the free state insurance starting in 2013.

But while financial support is important, it is also vital that women and couples
seeking treatment, or considering seeking treatment, are well informed as to their
options, and are receiving the emotional support that can greatly influence the
success of infertility treatment. That is where the IVF/ART School can play a key
role; program participants will receive expert, unbiased information and support
from several sources, including their peer group, increasing the likelihood that they
will maintain treatment until reaching a successful outcome.

Text4baby Russia

HDF’s first national mHealth program was Text4baby Russia, a nationwide maternal
and child health text messaging program that will celebrate its one-year anniversary
this February. Through this program, new and expectant mothers receive
information on caring for their health and the health of their children through free
text messages to their mobile phones. Subscribers receive 1-2 texts per week on topics like nutrition, safety, substance abuse prevention, legal rights, breastfeeding, and more.

Text4baby Russia (SMSmame in Russian) is based on the successful U.S. program
text4baby, but was significantly adapted by HDF and its government and medical
community partners to ensure that the messages meet the specific cultural and
socio-economic needs of its Russian target audience. HDF is currently piloting a
webinar series to address text message topics in greater depth, and plans to launch
the series in early 2013.

We would be happy to hear from any organizations/individuals working in similar
areas, as we have found international collaboration and knowledge sharing (in
forums like the TechChange course we attended, Mobile Phones for Public Health)
to be very helpful in developing and disseminating our work. Follow HDF and their projects on Twitter: @HealthDevtFound @Text4babyRussia @IVFSchoolRussia

Are you interested in learning with TechChange? Check out our next class: Digital Organizing and Open Government. Class starts April 8, 2013. Apply Now.

How can USAID use mobile technologies to more effectively collect, analyze and share data? These are the central questions we will be addressing as part of a new course TechChange has developed in partnership with the Mobile Solutions team at USAID and QED.

USAID, together with its partners, has the opportunity to increase efficiency, improve the quality of the information its uses, and better meet USAID goals related to its Forward Reforms, Evaluation Policy, and Open Data Initiative by utilizing mobile technologies to collect and disseminate data about people, projects, and programs. This course will help USAID Missions and implementing partners understand how to do just that.

Building off of the success of our 8-week online certificate course this fall on Accelerating Mobile Money, TC311 Mobile Data Solutions will be a four week online course (February 1-March 1, 2013) designed to build the necessary technical capacity to deploy mobile data collection strategies by bringing together Mission staff and implementing partners. The four weeks are structured as follows to provide a comprehensive overview of mobile devices in data collection.

Week 1: Introduction to mobile data solutions

What is mobile data? What are the benefits and challenges associated with collecting data wirelessly?

Week 2: Project design

Designing projects and preparing concept notes, scopes of work, other documents to include mobile technologies.

Week 3: Implementation

Study design and programming, training, field operations, data management

Week 4: Analysis, visualization and sharing

Utilizing data for decision-making, sharing with partners

The course will go beyond explaining the benefits of this approach. Participants will learn the questions to ask in order to assess projects (Are mobile technologies appropriate?); design them to achieve the maximum benefits possible (How should interventions be designed to take advantage of these technologies?), implement them (What device should we use? How do we train staff? What resources do we need in the field? At the Mission?), and report and share the data (How do we create visuals that can inform decision making? How do we share the results with beneficiaries and partners in-country?).

Featured tools, organizations and projects include: Episurveyor/Magpi, Formhub, Souktel, EMIT, uReport, TexttoChange, RapidSMS, GeoPoll, iFormbuilder, PoiMapper, Catholic Relief Services, DAI, NASA, OpenDataKit at UW, SweetLab, JSI, ICF International, Tangerine at RTI, Futures Group. The course will be delivered on TechChange‘s custom learning platform and will include a mixture of presentations by experts, tool demonstrations, selected readings, and activities including designing and analysing a survey using mobile software.

This closed course is intended specifically for USAID and its implementing partners. But if are you interested in learning with TechChange and the topic of mobile data, Check out our upcoming course on Mobile Phones for International Development. Class starts on March 4, 2013. Apply now!

If you’re interested in learning more about this class, please check out the course page for more details on speakers and course topics or apply now to reserve your seat.

Time and accuracy are absolutely critical components of successful emergency management. While new technologies open the door for improved analysis and communication, they also introduce new challenges for managers coordinating response from disparate organizations both officially sanctioned and ad-hoc. Increased access and use of social media and mobile devices have resulted in an overwhelming deluge of data that must be processed and converted into actionable intelligence for responders. This coming Monday, January 21, we will begin our latest class in Tech Tools and Skills for Emergency Management to provide a survey of everything a technologist or emergency manager needs to know about integrating technology in an emergency.

One of the core differences between this course and some in the past is that we will be examining Hurricane Sandy as case study and example in self-organization and mobilization of volunteer networks using applicable technology. Representatives from two separate organizations involved in relief efforts will provide further insight into their experience bringing new tools to bear in this response:

Team Rubicon is an organization of veterans committed to disaster response. We’ve written previously about how they are adapting technology by Palantir from tracking IEDs to mapping disaster-affected areas.

We’ll also be joined by representatives from Occupy Sandy an affiliation of individuals who stepped up to provide relief materials to some of the hardest hit communities affected by the storm.

Here are just a few thing that we’re really looking forward to in this upcoming course:

Tech tools including: ArcGIS, FrontLineSMS, Ushahidi and OpenStreetMap
Case studies: Hurricane Sandy, the 2012 Philippines flood
Live events with experts such as: Keera Pullman of Esri, Andrew Stevens of Team Rubicon, and Kei Gowda and Robert Pluma of Occupy Sandy
A full simulation of a disaster in Samoa.