Samantha is the Vice President of Partner Success and Delivery at TechChange. Samantha is an experienced leader of customer success, professional services, and support with a demonstrated history of hands-on leadership growing diverse global teams through structure, process, and industry KPIs.
Samantha has partnered with a broad range of foundation, government, NGO, and education customers enabling organizations to support their missions through technology. In her previous role as Vice President of Customer Success & Support, Samantha led a team of 50+ employees in supporting three product lines, increasing annual recurring revenue by 10%, satisfaction scores by 20% and doubling the upsell target.
Samantha holds an MPA from the School of International Affairs at Columbia University where she was a SIPA Fellow and a BA from Tulane University.