TechChange Graphic Designer Rachel Roth explains to TechGirls Ghada and Nataly how to draw characters using Adobe Photoshop and Illustrator.

Yesterday, TechChange hosted a job shadow day with Nataly Ayyad and Ghada Missaoui, two incredibly talented young ladies participating in this year’s TechGirls program with the U.S. State Department. This selective exchange program encourages Middle Eastern and North African teenage girls to pursue science, technology, engineering, and math (STEM) careers. Within the next few weeks, they are travelling throughout the U.S. for their first time to visit technology companies such as Google, Facebook, Yahoo, and Instagram.

Nataly and Ghada, hailing from the Palestinian Territories and Tunisia respectively, were selected to participate in this program and spent the day at the TechChange headquarters to learn what it’s like to work at an international edtech social enterprise. Nataly hopes to go into web design and believes that technological skills can be empowering to underprivileged people, especially women. She looks forward to sharing her new skills with them. Ghada is very passionate about astronomy and one day hopes to pursue studies in astrophysics. She has built her own website called “Go Girls Engineering” using Adobe Muse to showcase engineering role models for young students.

2014 TechGirl Ghada and OscarTechGirl Ghada shows Oscar Chen her website, Go Girls Engineering, she created using Adobe Muse. They discuss the pros and cons of using design tools like Muse as opposed to coding by hand with WordPress. 

Throughout the day, Nataly and Ghada met with different members of the TechChange team to learn about digital animation, graphic design, digital photography, web design and programming, interactive infographics, data visualization, search engine optimization (SEO), customer relationship management (CRM) software such as SalesForce, instructional design for eLearning with Articulate Storyline, and more.

Upon arriving to TechChange, the TechGirls were eager to know when we would show them how we do our animation videos.

Alon Askarov explains animation to TechGirls Ghada and NatalyCreative Director Alon Askarov explains how he uses Adobe Edge Animate and After Effects to create TechChange animations.

“My favorite part of my day at TechChange was definitely learning about the animation process!” said Nataly.

Emily Frutcherman guides TechGirls Nataly and Gadha through ArticulateEducation Technologist intern, Emily Fruchterman, shows the TechGirls the online learning courses that TechChange developed with the Asian and Pacific Islander Wellness Center to scale HIV prevention

TechGirls Ghada and Nataly learn about photography with CharlieCharlie Weems demonstrates how to change aperture settings on a DSLR camera.

Cathie Chen explains Articulate to TechGirls Gadha and NatalyCathie Chen shows the TechGirls how to create a hotspot on Articulate Storyline.

Eric and Emily go over a project with TechGirls Nataly and GhadaEric Bihl and Emily Fruchterman do a hands-on session to show how to create triggers and slide layers on Articulate Storyline.

“Everything I learned at TechChange was very interesting, from learning about animations, digital photography, eLearning software, to understanding the diversity of online courses available,” commented Ghada.

TechGirls Group photo

Thanks for joining us, TechGirls!

See a summary of last year’s TechGirls Job Shadow day at TechChange here and click here to learn more about the TechGirls program.

A group of girls in Zambia learn about Zambia U-Report (Photo credit: Mark Maseko – UNICEF 2013)

 

Information Communications Technology for Development (ICT4D) holds exciting promise, especially on the African continent where we have so many systemic problems that could benefit from different mindsets and new ways of looking for solutions. When I was making my first serious foray into the world of ICT4D in 2012, I first heard about TechChange courses from a friend. When I went to the website, I was very excited to see that they were offering courses that I had been trying to take and hadn’t been able to find anywhere, least of all in Zambia. My plan was to take one course in mHealth: Mobiles for Public Health but the course was so interactive and I learned so much from the course content, online sessions and other learners’ experiences that I ended up taking the following 3 courses in just about as many months!

The result: Zamba U-Report, a SMS-based youth counseling and engagement platform that allows young people to ask trained counselors questions, take part in polls and influence decision making at policy level.

Here are some of the lessons I have learned through my course work at TechChange and applying them to ICT4D in Zambia:

1. Validate the need for your solution
Before diving into an ICT4D solution, focus on the problem you’re addressing first and establish if there is a valid need for the solution. Too often, a tremendous amount of resources are wasted when people jump ahead to create a ICT4D solution first and then try to find a problem to wrap around it.

In building Zambia U-Report, we first identified the problem as high HIV infection rates among young people in Zambia.

2. Involve the end users
Make sure you’re not just building solutions from your desk at an office. The end user of the solution must be involved in the very initial design of the solution, and give feedback throughout the process of prototyping and quality assurance (QA). You would be surprised at how often the community you are trying to help may already know what needs to change to improve their lives.

After identifying Zambian youth affected by HIV, we then involved them in designing the U-Report SMS solution and coming up with the key strategic objectives. These young people regularly give feedback and are involved in any further planning or reviews of the programme. The first year of this program’s pilot in 2 provinces has seen 50,000 young people voluntarily sign up and engage the 24/7 trained counselors by asking them questions on HIV, STIs and other sexual reproductive health issues.

3. Invest in continuous learning to keep up with ICT4D issues
TechChange courses have enabled me to better articulate and sell the idea of using technology for development to my office and I was able to contribute to various projects including one I am very proud of, the Zambia U-Report (an SMS-based youth engagement and HIV counselling platform). I have since changed jobs from ICT Officer to Innovations/Technology for Development (T4D) Officer.

To get the most from these courses, students need to commit the time required to write the blogs, take part in class conversations, read recommended materials, and engage with the instructors and other participants. It is always interesting and there is always something new to be learned from the very diverse group of people you meet in any given TechChange course.

Of course, there are more lessons learned in implementing an ICT4D programme and I would like to engage other industry practitioners. Looking forward to taking the Technology for Monitoring and Evaluation course as it will tie in very well with my work with programs helping adolescents and young people!

Priscilla Chomba-Kinywa, UNICEF Zambia T4D Officer, TechChange alum

Priscilla Chomba Kinywa is the Innovations and T4D Officer at UNICEF Zambia. She holds a BSc Business Computing, CCNA certification, a post-graduate Diploma in Business Administration and various certifications in using technology tools and skills for international development work including TC105: Mobiles for International DevelopmentTC309: mHealth – Mobiles for Public Health, and TC103: Tech Tools and Skills for Emergency Management. Priscilla has more than 13 years’ experience in ICT, working with WFP for six years and UNICEF for seven. She has also supported the creation of different innovative solutions to challenges that face Zambian children, adolescents and women. Among these are Zambia U-report, a SMS-based youth counselling, engagement and participation platform that has over 58,000 young Zambians signed up; and Programme Mwana, an intervention that uses SMS to reduce the time it takes for HIV test results for infants to reach a mother in rural Zambia from the labs in Lusaka and Ndola. Also see Priscilla’s work highlighted earlier this year on UNICEF here.

 

 

Earlier this week, Georgetown University announced the launch of its brand new Beeck Center for Social Impact & Innovation.

This 10-million dollar center funded by Georgetown alumni, Alberto and Olga María Beeck, aims to inspire and prepare students, faculty, and global leaders with the necessary skills to generate and innovate solution-based world change. The Beeck Center actively promotes a policy-relevant, cross-disciplinary approach to research, ideas, and action. The Center’s approach hopes to challenge common assumptions and lead to ideas and actions that are creative, adaptive, and morally grounded. Planned initiatives include: workshops, speaker event series, social innovation fund, fellows program, social impact lab, and research and policy initiatives.

At the center’s opening event on February 11, the Beeck Center welcomed leading experts in the Social Innovation space such as Pam Omidyar (Co-Founder, Omidyar Network and Founder, HopeLab), Jean Case (Co-Founder and CEO, Case Foundation), and other leading experts on design and storytelling for advocacy. The reception’s closing remarks were by the Center’s Executive Director, Sonal Shah, whose brings leadership from her wealth of experiences at the White House Office of Social Innovation and Civic Participation, Google.org, Goldman Sachs, the Center for Global Development, the U.S. Department of Treasury, and other organizations.

We had the chance to talk to some of the students already involved with the Beeck Center from across Georgetown University who shared their work in social innovation across the world, from the GU Impacts Fellowship program to the SIPS Fund.

A Georgetown student shares her stories from her GU Impacts program field experience in South Africa.

Georgetown sophomore, Naman Trivedi, discusses projects that have been funded through the student-run Social Innovation Public Service (SIPS) Fund; the Fund has given out grants ranging from $300 to $13,000 for projects here in DC and as far away as Nepal.

 

If you missed the Beeck Center’s launch event, you can check out the recorded webcast here.

Social innovation can come from anywhere, whether it is from individuals dedicated to public service, social entrepreneurs, or social intrapreneurs working at companies, multilateral organizations, non-profits, or government agencies. We can’t wait the see the impact on the world coming from institutions such as the Beeck Center and are very excited for this welcome addition to the social innovation community.

According to Mark Hanis, Director of the Beeck Center,

“We’re delighted to be working with TechChange, who is a prime example of the type of B Corps social enterprises that we want to foster at the Beeck Center. Like TechChange, Georgetown has always leveraged technology for social change, and Georgetown students are eager to pursue careers that involve a double bottom line business model like TechChange’s. Part of Beeck’s unconventional approach will be grounded in social intrapreneurship as an important component of the social change ecosystem because we often work with larger entities like government, NGOs, and multinational corporations. Ultimately, intrapreneurship is about teaching people how to be more effective in inspiring positive change.”

To help welcome members of Beeck Center community, we’re offering a $100 discount to Beeck affiliated organizations and individuals to join our upcoming Social Intrapreneurship course, which begins in on February 24! Use coupon code: DriveImpact before February 21 to get $100 off the course!

At TechChange, we are always excited to support the work of young social entrepreneurs across the world from Pakistan, Tunisia, to Kosovo. TechChange is proud to welcome three participants representing the winning teams of the latest round of Social Innovation Camp Kosovo to participate in our Social Intrapreneurship online course we’re offering in partnership with Ashoka Changemakers this February 24 – March 21, 2014.

Photo credit: UNICEF Innovations Lab

Photo credit: UNICEF Innovations Lab

UNICEF Innovations Lab Kosovo has localized the UK’s Social Innovation Camp experience for Kosovo for the third time this last December 6-8, 2013. During that 48-hour event held in Prishtina, aspiring young social entrepreneurs with first-hand knowledge of Kosovo’s social challenges connected with leading local and international experts in marketing and software development including Dr. Dan McQuillan (former Global Web Manager for Amnesty International and winner of Global Ideas Bank Social Innovations Award), Fisnik Ismajli (winner of Cannes Gold Lion and Silver Clio), and Chris Fabian, (UNICEF Innovation co-lead and one of Time Magazine’s 100 Most Influential People in 2013). Together, the young Kosovo participants age 18 – 29 worked in self-organized teams to create prototypes for viable market products that promote positive social change in their local Kosovo communities.

Photo credit: UNICEF Innovations Lab

Photo credit: UNICEF Innovations Lab

 

The winning teams of the 3rd edition of Social Innovation Camp Kosovo were:
1st prize: Lokalizo
Lokalizo is an online platform that promotes civic engagement and activism in Prishtina with digital mapping. Through its partnership with UNICEF-GIS, Lokalizo will provide a smartphone application that is used by young people of Prishtina to generate automated reports that map out key and urgent issues. The members of Team Lokalizo expressed,  “We are very happy about receiving the opportunity to participate in TechChange and Ashoka Changemakers’ Social Intrapreneurship course. We believe that it will be an invaluable experience for us.”

Photo credit: UNICEF Innovations Lab

Photo credit: UNICEF Innovations Lab

 

2nd prize: Shoku me bisht (translates to “friend with tail” in Albanian)
The number of stray animals has reached thousands in Kosovo – posing health and safety concerns not just for the animals themselves, but for children and the elderly who are too frequently the victims of attacks by stray animals. This team aims to manage the stray animal population with programs such as animal adoption services, veterinary services, and forming a pet-owners community.

Photo credit: UNICEF Innovations Lab

Photo credit: UNICEF Innovations Lab

 

3rd prize: Alfa 
The Alfa team will develop an interactive mobile phone app for young children to learn the Albanian alphabet to address illiteracy. The team expects the app will be widely successful among the Albanian diaspora who are always eager to teach young children the Albanian language. We can’t wait to discuss this app when we cover mEducation in our upcoming Mobiles for International Development course!

Photo credit: UNICEF Innovations Lab

Photo credit: UNICEF Innovations Lab

 

Along with receiving TechChange training, these competition winners will receive support to launch their SI Camp Kosovo project in the form of seed funding, pro bono marketing exposure on Kosovo’s most popular online portals, and also access to mentors, office space and equipment at the Innovations Lab.

Bravo to the social entrepreneurs in Kosovo and beyond that are creating innovative solutions to improve their communities! We’re excited to welcome Kosovo youth to our courses!

To get an idea of what Social Innovation Camp Kosovo is all about, check out this video recap of the session in 2012 here:

Tech entrepreneurs of the world unite! Last Friday, TechChange was proud to present on a short panel for The Tunisia Community College Scholarship Program (TCCSP) at the 4-H Youth Conference Center in Chevy Chase, MD. The Thomas Jefferson Scholarship Program, TCCSP “builds the workforce capacity of a diverse group of Tunisian students in technical fields through US-based training and practical experience in their professional fields through academic study, community engagement activities, and internships.”

TechChange has participated in similar student programs with TechGirls for #JobShadow day and IREX’s Global UGRAD-Pakistan program, but we found this topic particularly urgent given the continuing youth unemployment crisis in Tunisia. However, while the specific panel topic was “Journeys to Global Citizenship and Professional Success,” but the best part of the event was listening to the students pitch their ideas and professional goals during a poster session on “My Professional Self-Portrait.”

Picture of discussion during poster session at IREX

 

While walking around and chatting with the students, three lessons stood out:

1) Combine tech, design, and entrepreneurship

There was one moment while walking around where I saw three “Professional Self-Portraits” next to each other. The first was for graphic design, the second for network engineers, and the third was for starting a small business for IT solutions.

2) Pitch your ideas, but listen more

Turns out the idea of starting a business wasn’t unique! During the panel, I asked the audience to raise their hand if they intended to start a business someday. About half of the hands went up. But more impressive than those starting a business were those who took time in the event to connect.

3) Networking is key

A funny thing happened when I started talking to the three students mentioned earlier — they started to listen and talk to one another. Given that successful startups often require two or three founders with synergistic–not overlapping–skill sets, this gives me hope that the relationships will continue after the students leave DC.

 

If some of these lessons seem familiar, well, they’re pretty much spot-on for what the industry professionals came up during #EdTech for the last Tech@State. Thanks again to IREX for hosting us last week — we’re proud to take part and excited to see where this program goes next!

Photo credit: Images taken and provided by IREX.

Interested in learning with us? Check out our next course on Technology Innovation and Social Entrepreneurship, starting Oct. 1. Apply now!

 

What does it mean in a country transitioning from a long and bloody civil conflict if almost every citizen owns a mobile phone? Can the ubiquity of mobile communication play a role in breaking-down perception barriers and promoting reconciliation between communities?

I workshopped this question last week with Sri Lanka’s largest youth movement, Sri Lanka Unites, at their 2012 Future Leaders Conference in Jaffna. The conference brought together more than 350 youth from all of Sri Lanka’s ethnic and religious communities for four days of workshops focused on building relationships and empowering students to take action to support reconciliation nationally and within their local communities.

Few countries have higher mobile penetration than Sri Lanka- where 95 percent of the island nation’s population has a sim card and access to a mobile phone according to GSMA’s Mobile and Development Intelligence Unit.

Leveraging that connectivity asset for peacebuilding could be immensely valuable, particularly for country-wide civil society groups such as Sri Lanka Unites which seek to re-build relations between previously warring ethnic and religious communities through youth conferences such as FLC as well as grass-roots development initiatives.

To explore the ways in which mobile and social tools could be deployed in Sri Lanka for peacebuilding and development, I spoke briefly about the evolving deployment of mobile-based tech tools such as FrontlineSMS and Ushahidi by civil society groups to assist in everything from mapping electoral violence in Kenya to supporting earthquake reconstruction in Haiti and coordinating flood relief and fundraising in Pakistan.

 


Myself and Chandika Jayasundara (the co-founder of a fantastic company called Creately) then split the 350 delegates into groups and asked them to workshop the potential role of geo-social tools and crowdsourcing approaches in addressing one of Sri Lanka’s major health crises: the recent upsurge of dengue fever infections throughout the country.

The responses of the delegates to the dengue fever epidemic provides a few key lessons and questions for NGOs and donor agencies looking to leverage mobile and social networks to support reconciliation efforts and development initiatives in countries transitioning from civil conflict.

 

Coalition building and feedback loops are key
Experiences from crowdsourcing operations in Kenya, Haiti and more recently Libya have shown that it’s not enough to simply collect information about the situation on the ground. If technology tools are to enhance development and humanitarian interventions in the slightest, this data needs to be properly analyzed, its meaning widely disseminated through effective public campaigns and resources mobilized by relevant actors to redress the issue or problem.

The need for a firm feedback loop between information collection and change agents, especially in post-conflict settings, was hammered home in the dengue fever workshop. The participants focused not only on collecting and mapping info on the spread of the disease, but also on the need to address much broader challenges of social norms around water maintenance through public campaigns and institutional change.

With these objectives in mind, a two-stage strategy of coalition building and campaigning emerged, each part of which was enhanced by deployment of mobile-based and social mobilisation tools. The first stage would be to accurately determine the extent of dengue fever within Sri Lanka. Some delegates proposed partnering with one of Sri Lanka’s major mobile network operators (eg, Dialog or Mobitel) to conduct a mobile survey using tools such as GeoPoll to determine prevalence of dengue fever and access to treatment centers. Others saw a SMS short-code service such as the 4646 service, which was used after the Haiti earthquake in 2010 to report needs, as the best means of collecting info.

 


Participants generally agreed that regardless of data collection method, the purpose of aggregating this data would ultimately be to visualise it spatially using mapping tools such as Ushahidi. Being able to physically see collected info on where dengue fever is prevalent, determine the specific location of stagnant ponds and identify districts where misconceptions about symptoms and treatment of the tropical disease are common was seen as vital to targeting of SLU efforts.

The second phase would thus be a large-scale and targeted public information and dengue fever eradication campaign, in collaboration with various NGOs, private sector operators and relevant government departments and Ministries, using this mapped, crowdsourced data.

Hugely creative ideas for the awareness-raising phase of the campaign were proposed, with suggestions ranging from YouTube clips and cross-country walks to online courses and mobile games educating users about the causes and preventative measures associated with dengue fever.

Deploying SLUs high-school chapters to run educational workshops in local communities and partner with medical NGOs, the private sector and relevant government departments to eradicate stagnant ponds in their local neighbourhood was also proposed.

Rather than simply creating a shopping list of ‘cool’ technologies and apps that could help SLU outreach, the participants therefore conceived of the avenues of information collection and popular participation offered by mobile technologies in an institutional context in which change agents (eg. civil society actors, the private sector and government agencies) must partner to create feedback loops capable of taking substantive action.

 

Common issues cultivate common identities
Creating new mechanisms of accountability should be central for all social change initiatives or interventions deploying technology tools. But underpinning this integrated thinking in Sri Lanka is a larger observation about the nature of reconciliation in post-conflict societies.

In many ethnically, religiously and linguistically diverse countries recovering from bloody and divisive civil conflict, distrust between communal groups often continues to pervade inter-group relations for years after the end of formal hostilities.

These perceptions and ties can come to permeate and intermediate the social and economic interactions of everyday life, in many cases being manipulated by political candidates in close contests to catalyse voters- often violently- at local, state and national elections. The repeated paroxysms of Hindu-Muslim violence in India are just some disturbing examples.

Electoral and party regulations that incentivise (or require) inclusion of all regional and communal groups into political campaigns and agendas are vital, as is sharing of power through inclusion of minority groups in cabinets and various forms of decentralisation. However, research on civil society and peacebuilding by Ashutosh Varshney has also shown that it is the relationships and trust developed between individuals of ethno-communal groups which are vital to preventing minor scuffles or even false rumours about other ethnic groups from taking on a communal nature and escalating into all-out ethno-religious warfare.

Sri Lanka Unites’ recent ‘S.H.O.W You Care: Stop Harassment Against Women’ campaign is a fantastic example of the kind of local campaign that can help build trust between communities and be enhanced by tech tools. Across the country, more than 300 young men involved in SLUs high-school chapters boarded over 1250 buses in Colombo district to inform women of their avenues of redress and encourage passengers to intervene when they see incidences of violence.

The campaign received widespread media attention. But the merits of ‘S.H.O.W,’ and even the potential dengue fever project developed in our workshop cannot be assessed solely on how they change attitudes and behavior towards gender-based violence or eradicate dengue fever.

Just as important is how large-scale campaigns such as these can foster new relational ties and trust between individuals and organizations of diverse ethnic and religious groups, creating popular consciousness of issues which cut across various individual identities and require action on an equitable basis- regardless of ethnic or religious backgrounds.

 

Put tech in its rightful place
So what role can mobile phones play in reconciliation? TechChange’s own Greg Maly recently observed that 90 percent of the social impact created by technology-enhanced development initiatives are the result of feedback loops created by people (or ‘the crowd’) partnering with various organizations and institutional actors to improve service delivery and solve collective problems through public campaigns or grass-roots action.

The workshops on dengue fever in Sri Lanka demonstrated how true that observation is in divided societies transitioning from conflict. Ultimately, even when campaigns such as SHOW or the proposed dengue fever eradication campaign prove only partly effective in achieving their immediate objectives, it’s vital to remember the importance of large-scale, public-interest campaigns and other regular avenues of cross-communal collaboration in reframing notions of identity and slowly re-building trust between deeply divided communities.

Mobile and social tools provide new avenues for information collection, political participation and communication that can assist in establishing ties and building trust. But their utility for reconciliation is dependent in the end on the values and expertise of coalition partners and the technology-enhanced feedback loops of institutional change they help to form.