Google’s relatively new service, Hangouts On Air, provides a powerful tool for live streaming videos to a mass audience. In an effort to streamline how we run live events, we have experimented with Hangouts On Air for our last few efforts with promising results.

In the past, we have relied on a service provided by OpenTok with success. We were able to stream events live over the internet with low bandwidth usage and a powerful API that allowed for simple embedding and integration into our online learning platform. We remain advocates of OpenTok and will continue to use their services for certain events. However, we have found Google Hangout offers many of the same services while simultaneously making the process a little more straightforward and instantly archived. The potential for Google Hangout On Air to further synchronous, online education via live events is tremendous. Here’s the breakdown:

So, what does Google Hangout On Air let us do that’s so great?

  1. We can embed it like a YouTube video into our site. In the Hangout On Air interface, once you have initiated the Hangout On Air, we can click a button and pull up an embed code. We can throw it onto any page we want and it will automatically start playing for anybody on the page.
  2. Google archives for us. You could say we are hoarders here at TechChange. For every course, we like to keep track of every resource we offer, what works and what doesn’t, and how people engage with us. Not only that, but we want to make sure we can provide resources equally to all students. Our greatest fear is losing a recording of a live event. Any Hangout On Air we host is instantly converted to a YouTube video that we can add to the course as an archive. Our current system requires us to screen capture part of the webpage, which we then have to process and upload to YouTube. Needless to say, Hangouts On Air saves us a substantial amount of manpower.
  3. Screen share is integrated. Though we love working with the Screenleap API, we’ve been hard pressed to find a reliable solution for capturing both our screen shares and our live video streams at the same time. With Google Hangouts on Air, archiving is automatic and includes video, audio, and screen share in the same archive. We still plan on using Screenleap extensively for tool demos, support, and others (see Hangouts on Air drawbacks 1 and 2 below), but being able to easily capture these presentations is a huge benefit.

Then why not use it for everything?

  1. The Hangout On Air API does not allow for deep integration. Although Hangout On Air is pretty powerful out of the box, we have minimal flexibility in modifying how it works and are always at the mercy of Google. There is nowhere to request direct support and asking for a new feature is about as useful as asking Fox to renew Firefly. Using Screenleap and OpenTok, we are able to allow participants and experts to publish to a live session with one click of a button. This type of deep integration is incredibly powerful, which is why we will still use both of these services extensively, especially in cases when recording an archive is less important (such as office hours, live simulations, etc).
  2. Hangouts require a Google+ account and plugin installation. Not all of our presenters have Google+ accounts. Some people want to stay off the social media grid, others come from countries where Google is inaccessible. For those who simply want to avoid Google+ we provide them access to extra accounts. Additionally, an extra plugin is required to run Hangouts. Our presenters hail from all over the globe, so when working with presenters who may have minimal internet connection or have to work from an internet café where installation of software isn’t allowed, this can be a deal breaker.
  3. Google Hangouts have a delay. Though we think we are safe from any possible wardrobe malfunctions, we cannot prevent an approximately 30 second to one minute delay when live streaming with Google Hangouts On Air. This means that our synchronous event is a little asynchronous. When our students ask questions, they are usually asking them a minute after we have already moved to a new topic. The facilitator must deftly (or not so deftly) return the conversation to the previous topic. In general this works fine, but there are times when it can be jarring.

Through experimenting, testing, and iterating, we have become pretty comfortable running Hangouts On Air as our main live streaming service when capturing an archive is vital. We hope that, as we keep using it, we will find even better ways of integrating and using it to further our online education model. Beyond that, though, we’re hoping to get a clearer answer to the question, How well does this work with mobile?

We have been able, with shaky results, to both watch the Hangouts On Air from a smartphone and broadcast a presenter too. It’s not quite stable enough for us to use, but if Google can make the process smoother, this would substantially improve our live events offering on mobile phones.

By Kate Pawelczyk, UNICEF – Cross-posted from Voices Of Youth

Maps can represent many things – adventure, discovery, a journey, a return home or even a sense of order – but now they are also representing youth empowerment.

In 2011 UNICEF staff from New York and Rio de Janeiro, a team of digital innovators, government officials, community leaders and other partners came together on a mission: to train young people to create maps which depicted the social and environmental risks in their surroundings.

Two years, 12 communities and two countries later, this process of training youth to map and participate in the improvement of their neighborhoods is Voices of Youth Maps, a UNICEF initiative which promotes the use of digital mapping to empower young people.

Voices of Youth Maps is now looking for up to 50 tech-savvy individuals from around the world who are ready to help test the newest feature of the digital mapping technology: a system that allows users to draw attention to the most urgent issues they have mapped.

Creating maps, promoting change

There is no better way to see the potential of digital mapping than in Morro dos Prazeres, a neighborhood in the heart of the Santa Teresa area of Rio de Janeiro. In 2011 the first training of young digital mappers took place in Prazeres with UNICEF, the Public Laboratory for Open Technology and Science and the MIT Mobile Experience Lab. Since that first training, 50 youth mappers in Prazeres have collected information on social and environmental risks with a specially designed mobile and web app called UNICEF-GIS.

UNICEF used the maps the young people created to work with the local municipal government to find and fix the most life-threatening issues documented by the young mappers. Spurred by the work of the mappers the community also decided to address the issue of garbage, which was captured on the maps, launching a community-based Reciclação program for recycling and garbage disposal.

Mapping successes bring a new challenge

In 2012, expansion of digital mapping in Rio and in Port-au-Prince, Haiti, revealed a new challenge. With so many reports coming in, those responsible for assessing the digital maps could no longer quickly see which reported issues were most important. A life-threatening landslide risk near a school demanded more urgent attention than a pothole in the road; a way to rank reports by urgency was needed.

To help create a solution, the John S. and James L. Knight Foundation provided UNICEF with a grant from its Prototype Fund to test ideas on how to rank the reports and improve the mapping technology. Working with an organization called Innovative Support to Emergencies, Diseases and Disasters, and with technical advice from MIT, UNICEF developed its Urgency Rank Prototype.

Now the prototype is complete, and Voices of Youth Maps needs your help to test it. During a month-long program the selected testers will learn about how the Urgency Rank works, upload real reports to a map and provide feedback on the system.

If you are between 18 and 25 years old, have access to a computer and the Internet, and have an interest in environmental issues you can apply to test the Urgency Rank Prototype by filling out this form.

Applicants should submit their forms by 30 July 2013.

Note to applicants: The selection process will not be on a first-come, first-served basis. In selecting the participants we will strive to have representation from as many regions of the world as possible, as well as gender balance.

Since the Urgency Rank system is a prototype reports that are submitted will not be acted upon or reported to any authorities.

Ever wanted to become a famous voice actor? Now is your chance. Over the next month, we will be holding virtual auditions to find the next Voice of TechChange. The winner of this competition will become the voice of our animations & course modules – an international voice superstar heard by TechChange students drawing from over 100 countries.*

Imagine the unique opportunity to provide the voice for our expertly-crafted animations, such as the one below, on “Why is it so hard to try something new in ICT4D?”

Do you think you (or one of your friends) have what it takes? To enter the competition, follow these three, simple steps. The deadline for entering is August 15.

1. Sign up for a free Soundcloud account, if you don’t have one already

2. Record, or upload onto your Soundcloud account, a clip of yourself reading this text.

3. Share your audition sound clip via e-mail to info@techchange.org, with the subject: “Audition for the Voice of TechChange – [Your Name]”

After all the audition tapes are in, we will sift through the entries and find the Final Four candidates for the position. We will post these in a follow-up blog post for our readers to vote. The two entrants receiving the most votes will be invited into our offices for in-person auditions this Fall, and then we will crown the Winner of The Voice (of TechChange).

Last month, 130 doctors, nurses, development workers, techies, government officials, and academics from 35 countries joined us on an exciting four-week journey through the latest developments in mHealth.

Imagine how difficult (and expensive) it would have been to assemble this group into one classroom in person!

Thanks to the amazing team at the mHealth Alliance and an all star-roster of incredible experts, we managed to build upon the great success of our inaugural effort and deliver a powerful second installment of the online certificate course TC309: Mobile Phones for Public Health.

Three observations/trends emerged during the course:

  1. Mobile data collection most discussed! Mobile data collection, management and analysis gained significant attention in the course forums. We were thrilled to be joined by Yaw Onokwa, one of the founders of Open Data Kit and Jeremy of CommCare who provided students with live demos of their respective software packages and shared a number of insights and best practices for developing surveys, acquiring and managing users, scaling data projects and more. The always-engaging Alain Labrique (Johns Hopkins University) joined us for a fantastic session on the continuum of care that touched on his exciting work in Bangladesh and the importance of investing in the evidence base.
  2. The importance of human centered design (HCD): Human-centered design also featured prominently throughout the four weeks. Isaac Holman (co-founder of Medic Mobile) led participants through an exercise in drawing/mapping a health ecosystem based on HCD principles. Design experts Erica Kochi (UNICEF Innovation) and Robert Fabricant (Frog Design) shared a wealth of insights from their experiences in successfully launching and sustaining mHealth projects in a number of countries. For many of these world-class practitioners, this was the first time they had ever presented in an online course like this.
  3. Fewer pilots + design for scale: After the New York Times featured an article last spring entitled The Benefits of Mobile Health on Hold there was certainly a lot of room for debate and critical discussion about “pilotitis”. Patty Mechael noted that one trend she has observed in last year is fewer organizations are starting pilots more are focused on designing for scale from the onset of a project. And finally, Gustav Praekelt shared the amazing work his foundation has undertaken to team up with leading private sector entities in South Africa to achieve scale (1 million+) in fighting HIV and preparing mothers for childbirth.

Three highlights from the course:

  1. Techies + Healthies: We featured a TEDx Talk by Josh Nesbit titled, “Techies + Healthies”, which prompted an insightful discussion about the need to promote more engagement between practitioners from both fields. We also asked participants to reflect on their own orientation on the healthie – techie spectrum.
  2. Zombies, Zombies, Zombies: What would a TechChange course be without a Zombie Apocalypse. This time, participants had to respond to an impending zombie invasion and practice gathering vital health and preparedness data using tools like Magpi, FrontlineSMS, CommCare formhub, OpenDataKit and more.
  3. What a Map! We asked participants to describe the health systems in their own countries and then crowdsourced an interactive Google Map of everyone’s responses. I personally learned a tremendous amount about the challenges and opportunities that exist in other countries through this visualization and am excited to do more of these kinds of activities in future courses.

While there are always improvements to make and things we’ll work to do differently next time, overall, the course was a huge success. But don’t just take my word for it. Of the 30 participants so far who have completed our post-course survey, all 30 said the course fulfilled or surpassed their expectations and 27 out of the 30 said they are likely or very likely to recommend the course to a friend or colleague.

Here’s a selection of what our participants had to say:

  • “The blend of high notch experts with various diverse experiences in the mHealth and social spaces, the expert coordination, moderation and tech support by Nick and colleagues, brought practicality and vividness to the course. Are you a healthie or a techie? It does not matter. If you want to do mHealth right, then come to this course.” – Francis, World Vision International
  • “I felt truly engaged by this course, and was somewhat surprised by that as other online courses I have taken for credit have felt very distanced and flat in terms of educational energy. If you want to know what the leading experts in mhealth are saying about the state of the field, take this course. The best part? Live webinars that felt like inner circle information (how the insiders talk over drinks) coupled with direct access to ask your specific questions through text chat. I can’t wait to take a refresher course next year to see what’s new!” – Kirsten, Rice University
  • “The TechChange online course platform is amazing! They provide you with online learning that is exciting, user-friendly and highly informative. The speakers in the mHealth course are really great and I have learned a lot from the presentations and exercises. For people who are busy and cannot catch up on-time (like me!), you don’t need to worry because TechChange has provided a platform where you can retrieve videos, materials, audio recordings. So, go with TechChange as your top online course provider!” – Mary Rose, ACCESS Health International

The TechChange online platform also underwent all kinds of upgrades thanks to the tireless efforts of our dev team led by Will Chester. See what some of our participants had so to say:

  • “Here is a learning platform that is designed completely for the convenience of the individual – you can participate in as many sessions as you can and still have opportunity to catch up on those you’ve missed even 4 months after completing the course. You can even rate your performance by the tech points earned and look at what others have earned – which is a great way to motivate or encourage participation.” – Apera Iorwa, mHealth Alliance
  • “I thought the platform was great–very dynamic and user-friendly. I’ve taken several other online courses and this was the best platform thus far.” – Kiara Reilly, Booz Allen Hamilton

Stay tuned for details about the fall mHealth course and be sure to check out our lineup of upcoming courses: Social Media for Social Change, Intrapreneurship: Innovating from Within, and Tech for Emergency Management and more.

We’re excited to announce that we’ve teamed up with Mobile Alliance for Maternal Action (MAMA) to support capacity building and learning for their global community of users and implementers.

Last Thursday, TechChange was proud to participate in the TechGirls program by inviting two young women from the Middle East to shadow our team during a work day. While we’ve always been committed to tech capacity building in the Middle East, it had been almost two years since we conducted a series of trainings in the West Bank, and we couldn’t pass up a chance to invite future colleagues into our home and share our enthusiasm. According to the State Department, the TechGirls program:

“[P]rovides girls from the Middle East and North Africa with the knowledge and resources to pursue higher education and careers in technology. This program builds on the U.S. global commitment to advance the rights of women and girls around the world.”

Nagham joined us from Nablus, Palestine. She is 16 and started using the computer at the age of 5; and she would like to study IT or Science. Nagham expects to improve her programming and game design skills. Sondos is from Zarqa, Jordan. She is 16 years old and has taken classes in robotics, Visual Basic, Oracle, Invention, Photoshop and HTML and SQL programming. Sondos is especially interested in pursuing technological interests that will aid the field of medicine.

With that in mind, we set up a variety of hands-on workstations that included:

Hands-On Coding and Electronics: Combining Art, Problem-solving, and Circuitry

Screenshot of our office temperature as measured by Arduino sensor.

Python-powered office temperature website

Since both TechGirls were interested in both programming and hardware, we started off with our in-house code ninja, Michael Holachek. Michael is 18, an avid robotics enthusiast, and will be attending MIT in the Fall to study Electrical Engineering. Michael started off with a short discussion about the connection between art and electronics (including a TED talk on painting circuits), introduced some basic programming in C and Python, and then demoed a few cool circuits on the Arduino and Raspberry Pi. They then worked together to make a TechChange mood lamp that played the TechChange theme song and display the office temperature on a website. At the end of the session, Sondos and Nagham came up with several ideas for applying these new skills to new problems, including attaching a room thermometer to an Arduino board to trigger an alert if the room became too hot for a baby.

Making Graphic Elements: Generating and Animating TechGirls Avatars

With their new Arduino boards built, both Nagham and Sondos sat down with Pablo Leon and Rachel Roth to try illustrating themselves and then animating their avatars in After Effects. Rachel provided a sketch of our guests and then we loaded them on our custom tablets for illustration. Trying their hands with our stylus, they learned about creating layers, sorting into folders, using filters, etc.

Illustrated avatars of TechGirls

New avatars illustrated by TechGirls!

After they finished creating avatars, Alon Askarov demonstrated how to use the Puppet tool to teach them how create short animations. Given that we were limited by time and that TechChange animations take time (see our blog post on this), these were kept to minimal facial expressions, but we still had fun doing it!

A brief animated loop of Sondos

Animated Sondos

Designing a Four-Week Course: A Tour of mHealth

Since Sondos was interested in public health projects, we tried to show off what we’d been working on for our mHealth and maternal health initiatives. We opened up the most recent course that we had built with the UN Foundation on Mobile Phones for Public Health,but rather than the speakers or content, what seemed to be the most interesting was the 161 participants in the course from all around the world. We agree: It is pretty cool.

Student map from our mHealth class

Student map from our mHealth class

But on top of the novelty, we also chatted about how we believed connecting these students was a core part of online learning — not just transferring knowledge on technology, but building a community of practice. After all, technology is the easy part when it comes to mHealth.

Building Interactive Learning Experiences in Articulate

TechGirls Articulate screenshot

But a platform isn’t enough for online learning. Catherine Shen discussed how to structure content for educational purposes. This meant walking through the current courses being designed for State Department, USAID, and the World Bank. Catherine used a current course from OTI Lebanon on advocacy for the TechGirls to see the mechanics of course design at work.

The TechGirls then created a short interactive presentation on their TechChange day, integrating their animated avatar with a survey that the girls used to tell us about their experience. Using a Likert scale, the girls gave their impressions of their shadow day.

The results were clear: Both of our participants strongly agreed that the job shadow day was fun and inspiring, in addition to being informative and interactive.

It was for us as well. Thanks to the TechGirls team for joining us!

Funny group picture of TechChange and TechGirls

Thanks TechGirls!

This post was written with contributions from the entire TechChange team. Thanks specifically to Catherine Shen and Michael Holachek for contributions in the sections above.

By Nicole Emmett, graduate student, George Washington University

Imagine you’re a citizen in a country where over half of the population is under the age of 18 and few are over the age of 55. You enter the job market along with 400,000 other qualified youths, only to learn that you’re all competing for a meager 9,000 jobs. The prospects don’t look good. You’re frustrated. There are so many other problems your family and community are facing. A job and an income would help tremendously. You just want to be heard but you can’t find a voice. If only there was a way to be a part of the conversation with your local community, its leaders, and perhaps even Members of Parliament…

The country you were just imagining is real. Uganda has the world’s youngest population with the highest rate of youth unemployment at 62% in 2012. And that’s not the only problem the country is facing. Ugandans also worry about disease, adequate food supply, clean drinking water, health, and education among many, many other issues. But how can aid agencies or the government determine which of these many issues are important to the people they serve? Are the issues determined by demographics such as location, age, or gender? That’s where uReport comes in.

uReport is an SMS-based system that allows Ugandans (specifically youth) to speak out about what’s happening in their community. By texting the word JOIN to 8500 and providing additional information such as home district, age, and gender, any Ugandan can become a uReporter! UNICEF Uganda created the platform using the free, open-sourced software RapidSMS which allows the aid agency to quickly and easily push out information and polling questions to uReporters via SMS.

In the first year, 89,000 Ugandans became uReporters. Today there are more than 200,000! uReporters receive weekly SMS messages with information on topics such as female genital mutilation, disease awareness, safe water, early marriage, education, and health. In return, uReporters respond to survey questions with a simple yes or no, and have the option to provide more details via text. uReporters provide invaluable information to UNICEF, who then can share the information with other aid agencies and the Ugandan government, improving service delivery across the country.

UNICEF and other agencies have also begun to use uReport as an extension of their monitoring and evaluation system. uReport is a simple, inexpensive, and effective way to get real-time feedback on projects in the field and to ensure that aid programs are being targeted correctly. And because users provide demographic information at the time of registration, UNICEF can dissect the data and decide where to concentrate their resources and programs. This is so important at a time where every aid agency is working with limited resources and must get the most bang for their buck.

uReport has proven so successful in its first two years that even the Ugandan Parliament has joined in! Oleru Hude Abason, a Member of Parliament from the Yumbe district, was one of the first MPs to join uReport as a way to keep in touch with her constituents needs. Parliament has even created their own version of uReport – U Speak – to conduct constituent outreach. While it may have not been the original intent of the application, uReporters are now able to interact with government officials and hold them accountable like never before.

The success of uReport has been astounding. It’s innovation for information, improved service delivery, and real-time policy creation and has the potential to do so much more. It is Uganda’s next killer app!

The first step to closing the ever-widening technology gender gap is getting more young girls excited about technology. This is the goal of the State Department-led TechGirls international exchange program, which connects young girls from the Middle East and North Africa with tech mentors in the US. The three-week program aims to connect and support the next generation of women in tech by providing them with a foundation of skills, experience, and networks that can lead to future career opportunities in technology back in their home communities.

It is no secret that our team is passionate about ensuring global inclusion & understanding of tech applications, so you can imagine that we are incredibly excited to be a part of this years’ TechGirls program. On July 11, we will be hosting two budding female technologists, one from Jordan and the other from Palestine. These young women will get a behind-the-scenes look at our DC nerd attic, shadowing different members of the TechChange team.

This will include spending time with our in-house coding ninja Michael, learning the basics of Raspberry Pi and the “Internet of Things.” At another station, they will meet with our learning experience designer Catherine to get an inside perspective on the life cycle of a TechChange course, from design to reality. Our animation team will lead them through the basics of creating compelling and educational graphics – perhaps even letting them design their own.

Announced in 2011, the TechGirls programs was built on the heels of the first-ever TechWomen mentoring program, which pairs emerging female leaders with top American women in the technology sector. This year’s TechGirls cohort is comprised of 27 girls from eight Middle Eastern countries and the Palestinian Territories, who will gain hands-on skills development in fields such as programming, robotics, mobile app building, web design and video graphics.

 

On September 17, 2011, a handful of people gathered in Liberty Square in Manhattan’s Financial District and sparked a movement that brought wide scale attention to income inequality and the growing gap between rich and poor.

Rewind to December 18, 2010. A man fed up with the ill-treatment in Tunisia, tragically immolated himself to protest the government, unleashing a wave of protests that has changed the political shape of an entire region. Both Occupy Wall Street and the Arab Spring leveraged the power of social media to exchange ideas, mobilize support, and spark a movement.

But, okay, we’re not all going to be able to spark a movement as big as those. But that doesn’t mean we can’t use social media to make an impact. In fact, I’d argue that going deeper to reach the right audience is more important than trying to go broader.

Take Molly Katchpole. She was 22, working two jobs, and struggling to make ends meet. When Bank of America announced a new $5/month banking fee, she thought it was unfair and decided to do something about it. She used Change.org to start a petition, shared the effort with her friends, and got 300,000 petition signatures, which pressured Bank of America to scrap plans to institute the fee.

Or take Sal Khan. When his young cousin was struggling with algebra, he created a few YouTube videos to help her with her studies. Soon, strangers stumbled onto the video and began requesting more. Sal realized he was onto something and began creating new videos on a variety of topics. Now, Khan Academy features more than 4,200 free lessons, has millions of students, and is changing the way come schools are thinking about education.

So, the point I’m trying to make is, social media has fundamentally changed the way that governments, nonprofits, companies, universities, and individuals interact with each other and with their communities.

But with so many platforms, channels, networks, and tactics to consider, successfully leveraging these channels and integrating them into our work can be a huge challenge.

That’s what Social Media for Social Change is all about. Using real world examples shared by a experts who manage social media at nonprofits, universities, government agencies, and NGO’s, participants will gain insights into what makes social work, how to build a community around an issue, and how to create change.

It’ll be a hands-on, exciting course with input from experts in the field and practical demonstrations and exercises to showcase the potential of social media. I hope you can join us. And, of course, don’t forget to spread the word about the class using #TC110.