We make no secret of it at TechChange: Our staff are huge fans of Coursera. This innovative organization absolutely deserved to win TechCrunch’s Best New Startup of 2012 and are the gold standard in the growing field of Massive Open Online Courses (MOOCs). And so I was really looking forward to taking the Fundamentals of Online Education: Planning and Application course. Which is why I was a bit taken aback to receive this email on February 2nd.

I won’t go into this one course’s many problems here, but if you’re interested, Scott Jaschik wrote a superb article for Inside Higher Ed: MOOC Mess. There’s also a detailed breakdown of what went wrong from the student perspective on the Chewing Thistles blog: 24 hours – A long time in online learning. As providers of online learning, we wanted to capture some thoughts about this kerfuffle to see what we can learn about the field as a whole:

1) Collaborating ain’t easy. Much of the course’s criticism centered around using groups and collaboration tools like Google Spreadsheets (which has a limit of 50 simultaneous editors) for a class of 41,000 students. That’s not just a Google problem, as even the more flexible hackpad (our current favorite) has a concurrent editor limit of 250 students. But even if you could solve this problem with a technical solution, the organizational difficulty of structuring and facilitating exercises won’t go away. And that’s fine, because….

2) There are inevitable trade-offs between scale and interactivity. The great part about MOOCs is that they can easily disseminate content to tens of thousands of students — which is important since they can cost upwards of $50,000 to make due to the level of time and video production needed. But once you start to increase the group collaboration, interaction with facilitators, and more, you run up against staff constraints as well as technical constraints. And that’s tough because…

3) Quality control is hard for both content and facilitation. We like to say at TechChange that an online learning experience is really three services in one: A user-friendly online platform, interactive content, and relevant facilitation. Take away any of those pegs and the whole thing falls apart. When your platform consists of pre-recorded videos and automated tests, it’s much easier to manage at scale than when you’re facilitating group activities, which is a problem because….

4) If you’re asking for somebody’s time, it’s not free. There’s excitement about what “free” means to expanding access to education, but time isn’t free — there’s always an opportunity cost. And frankly, if you’re going to have a subject matter expert engage directly with students you’re going to eventually need to compensate that person for their time and expertise. And that’s fine, because many students will be willing to pay for that more interactive experience, which is why you need to…

5) Listen to your students, especially when they’re upset. Unlike Coursera, we do charge our students for access to courses. If you think people are upset when a free product fails, try experiencing the result when they’ve entrusted you with their hard-earned money. That feedback loop can change when universities and educators are the ones buying your classes, but students are the ones taking them. If you’re at Coursera and want to try experiencing this class from the point of view of one of your students, one article well worth reading is: How NOT to Design a MOOC: The Disaster at Coursera and How to Fix it.

Ultimately, Coursera still has a wonderful catalogue of free upcoming courses and will hopefully find a balance between quality control and student interactivity. But perhaps the most beneficial takeaway is the recognition that students and teachers are partners in the process of advancing the field of online education.

Students can always teach “experts” how to better run a course — even when everything goes as planned.

TechChange is excited to announce a new partnership with Transitions (TOL), a Prague-based journalism and media training organization with a focus on the post-communist countries of Europe and the former Soviet Union. Running a variety of programs – from the publication of one of the first online magazines to cover political, social, economic and cultural issues in the region since 1999, to providing young reporters with intensive training on best journalistic practices  – TOL has been a regional leader on media and democracy building efforts.

Bringing their expertise on media and journalism development to their target region through our eLearning environment, TOL will be running their course: “Reporting on Education,”  adapting a course that the Guardian Foundation originally created for TOL and the BBC’s iLearn platform. And though journalist training is a broad endeavor, even when focusing on a particular region, we’re hoping that this course will help to not only train journalists, but also to elevate national and regional policy dialogue on the issues of educational reform, open governance and democratic accountability.

Counting gets underway at a polling station in Moscow following Russia’s Presidential election, 4 March 2012.*

This new institutional relationship and course topic comes at a time when the role of the media in promoting such topics is an ever salient issue, particularly in Eastern Europe. Over the past few months, the Kremlin has tightened control over various aspects of civil society and acted to counter what it views as foreign interference in Russia’s sovereign affairs, moves that included booting USAID, a key funder of media training and other efforts, out of the country.

TechChange has helped organizations address these challenges and co-authored a piece in the Huffington Post (USAID’s Eviction From Russia: An Opportunity for Online Learning as E-Development) expressing that:

“there is reason to believe that using widely-available technology, democracy promotion organizations have the potential to greatly influence dialogue by amplifying local practitioner voices, and giving domestic organizations a channel for collaboration with international experts.”

This is where we are hoping that our partnership with TOL will further distribute valuable content – including across closed or semi-closed borders – and build up the capacity of a core group of journalists to report in an informative and engaging way on the sometimes complicated field of education. After all, the task of training journalists in this case isn’t geared just toward building a better media, but also a better, more equitable education system and more modern and democratic societies. We’re hoping that this first course will be yet another worthwhile addition to this process.

*Photo Credit: Credit: OSCE/Jens Eschenbaecher

Interested in digital activism and citizen journalism? Check out our 104 course on digital organizing, which will be run January 7 – February 1!

This piece has been crossposted from Health Unbound. If you’re interested in learning more, please visit our course page on mHealth: Mobile Phones for Public Health.

On November 14th the Mobile Phones for Global Health Online Certificate course officially kicks off and as we head into the final countdown we are offering a special preview of what participants can expect from the four-week course!

With 75 feedback surveys completed (thank you to all those who participated) we identified some of the most well-known thought leaders in the field speaking throughout the course.  Students will have the opportunity to engage directly with leading applications developers, and learn from practitioners who have had significant experience in implementing mobile phone based communication systems around the globe. The agenda will include:

Weekly Course Topics:

  • Week 1: Introduction to Mobile Health
  • Week 2: Strengthening health systems
  • Week 3: Moving towards citizen-centered health
  • Week 4: Technology Standards & Interoperability and Learning from other mServices

Featured Speakers:
Patty Mechael, Executive Director of the mHealth Alliance will provide students with an engaging introduction to the field, discussing the evolution of mobile phones for international health, and how these technologies are being used to today to respond to some of the greatest global health challenges.

Kicking off week 2, Joel Selanikio, co-founder of DataDyne, will present on the development of Episurveyor, and how mobile phones are being used to collect, manage, and sort data.

Also in week two, the class will be joined by Isaac Holeman, Chief Strategist for Medic Mobile, who will engage with students on the range of open source applications in the Medic Mobile toolkit – including the well-known Frontline SMS system that allows computers to send messages to large groups of people at a low cost.

A number of other guest speakers and presenters will also be featured. Stay tuned as we get closer by checking the course landing page.

In addition to these guest speakers, participants will engage with case studies, multimedia tutorials, interactive exercises, and live demonstrations of such tools as interactive voice recognition (IVR),  SMS (text message) communication programs, smartphone applications, and health information systems for data collection and management. Through this combination of hands-on experience, and engagement with practitioners on the ground, the goal is to provide students with an in-depth introduction to the field of mHealth.

Participate in the Live Twitter Chat and YOU Could Win 2 Free Passes!

Leading up the course, the mHealth Alliance and TechChange will provide an opportinity to for individuals to win a free pass to enroll in the course! Together TechChange and the mHealth Alliance will host a live-Twitter chat from @techchange and @mHealthAlliance using #tc309 on Friday, October 26 at 1pm EDT.

During the chat we will engage all participants in a variety of discussion topic and questions related to mHealth. We’re eager to hear from you about questions that you may have on latest innovations and projects in the field. All participants in the twitter chat will be included in a drawing to win a free seat in our upcoming course: mHealth Mobile Phones for Public Health. We will give a away a total of 2 seats. More details to come but tweet at @techchange or @mHealthAlliance if you have questions, and we look forward to having you join us there!

This piece has been cross-posted from The Amani Institute. Read the original post.

You think carefully through the strategy for starting a new educational organization with an online course. You market the course and enroll more about 30 people from over 10 countries, with an exciting line-up of guest speakers. You prepare the content and syllabus for the course, working constantly and well with your partner organization. Everything’s set for the launch.

And then, five minutes into your introductory address, the electricity goes out and you’re disconnected from the web platform, leaving your partner and students wondering what happened to you. #typical #Murphy’s Law

Oddly enough, in the debris of that failed experiment lies an important learning moment about working with technology and working to solve social problems (which is in fact the subject of the course – “Technology, Innovation and Social Entrepreneurship“): no matter how much you plan ahead, there’s so much still outside your control, and just as technology can be a wonderful enabler, it can also be a serious disabler. As so many technologists and tech entrepreneurs love to say, “It’s not about the technology”. The human side is much more important, and we failed by not trying to limit the possibility of such a disabling moment.

We did not repeat our mistake, however. A few hours ago, we conducted a guest lecture in the online course. This time, we found a corporate office building with reliable electricity and internet connectivity. The subject was “Designing Your Tech-Enabled Social Enterprise” and our guest speaker was Adam White of GroupShot. Adam spoke candidly and insightfully about a number of key principles regarding designing tech-based social change initiatives, some common mistakes that people make, and some of the best organizations in this space. But just as pleased as we were with his talk, we were also just simply relieved that it went off without a hitch given that the hosts were based in Washington, D.C., the guest speaker in Boston, and we were moderating from Nairobi, Kenya.

#success #sigh-of-relief

As K-12 teachers experiment with iPads in the classroom, Twitter streams in the backchannel, and TEDtalks as the new textbook, university professors are figuring out what to make of massively open online courses and how it will affect their classroom. After reading the barrage of stories this past year on new innovations in education technology, from the flipped classroom to edX, I began to wonder why K-12 teachers reported feeling empowered by the new technologies while massive open online courses (MOOCs) seemed to pose a threat to all private higher education institutions that’s so indecipherable most are unsure how to react. Why were stories on the flipped university classroom so rare this past year? With our upcoming course on Social Media and Technology Tools for Research in mind, we wanted to find a model that was actually leveraging tech tools in a way that was improving higher education learning on a broad scale.

We found Dr. John Boyer of Virginia Tech, who has been innovating and enlarging his World Regions classroom for the past decade. When he started he was in a classroom of 50 students using an inherited world regions textbook that leaned heavily on Western history. Now he is in a 3,000 seat auditorium, using the 6th edition of his own textbook and a companion website for digital and social media content that more than twenty other universities have adopted. We came across him in the same way that many have–through his plea to Aung San Suu Kyi for a Skype interview (which she agreed to) and the ensuing visits from Martin Sheen, Emilio Estevez, and Invisible Children’s Jason Russell. “We hope to have President Obama visit, which would make a lot of sense for him. Why wouldn’t he want to have 3,000 screaming university students tweeting and facebooking his interview?” He told me that those celebrity visits are not planned in the syllabus but come about organically, which also reflects the nature in which he adopts technology into the classroom.  From my chat with him I gleaned three questions for university educators to ask themselves as they adapt hybrid classroom methodologies.

1. Will it improve communication between the professor and students?

Effective teaching depends on the way that information is communicated to the learner. Professor Boyer literally brings his curriculum to the fingertips of his 3,000 students on his website, plaidavenger.com. While his textbook may cover very recent issues in its sixth edition, the website covers global news and issues of the week. Students can easily scan video interviews, articles, and twitter streams and they can earn credit by participating in class dialogue over social media networks.

In a class of 3,000, students can easily feel distanced from their professor, but his online office hours and regular availability on Twitter and Facebook provides a safety net of communication. In my worry that he was online all day and night communicating with students he reassured me, “just a very small percentage actually use it and having the safety net of knowing it’s there satisfies the rest.”

2. Is tech interaction built into the syllabus?

As opposed to traditional pedagogies where students start out with an A and then lose points as they respond incorrectly, his students start with nothing and are rewarded for each activity they complete. Grades are determined by gross point accumulation and students can choose the way they want to earn those points. They can go the traditional route and take standard tests, fill out atlas quizzes, and write papers, or they can earn it through interacting with world leaders on Twitter, commenting in global news reports, or listening to podcasts.

According to an article in The Atlantic, flipping the learning model in the university setting in this manner leads to more personalization of the learning process. Professor Boyer’s exemplifies this by allowing the student to choose the assignments (not a single one is required, not even tests) that fit their learning method best. From the start of the semester, students have the flexibility and the accountability to complete the class how they want to.

3. Am I offering technology that students already use or can easily start using?

Virginia Tech is not only at the fringe of the flipping the university classroom, but physically it’s at the fringe of an urban-rural divide. Located in Blacksburg, Virginia, 60% of the town’s 42,000 are students and many come from rural communities. Students may not be used to many of the newest apps or devices. “I would love to start using foursquare to have students check in for attendance but I’m pretty sure only 1% of my students even know what it is,” Dr. Boyer told me. Despite some limitations, he is able to use quite a diverse tech toolset in his class. He uses (most links go to the unique class page) Delicious for bookmarking articles, online discussion forums on the class page, international movies, iTunes U, Skype, UStream for online office hours, Turntable.fm for their class international playlist, and one of my favorites, PollEverywhere, is used to instantly poll to students on what they want to learn that day. These tools offer a plethora of options rather than required tools to use so that the students can involve themselves in the way they like.

Each of these questions asks what kind of options do the students have to learn the material and how they will be awarded for it. The hybrid classroom puts more accountability on the student to take the time to learn the subject matter, but also allows them the freedom to choose how they want to learn it. Dr. Boyer is evolving his classroom depending on the way that his students use technology and not the other way around. It won’t be long until university students are expecting the hybrid “flipped classroom” experience, especially when they have come from high schools that have already been implementing it.

 

If you are interested in international peacekeeping, consider taking our next course, Social Media and Technology Tools for Research, starting Monday, August 20th.