Photo source: Amnesty International

In the latest session of TechChange’s “Tech for International Crisis Response and Good Governance” class, I learned about the Panic Button, the emergency Android app recently launched by Amnesty International. The app is a step in the right direction for emergency alert applications, and may prove to be useful in other types of emergency situations. It was initially designed for activists working abroad, and essentially turns a cell phone into an alarm. While the app is running, the user can send pre-programmed SMS and GPS coordinates to three trusted contacts by hitting the phone’s power button multiple times. This simple process can be executed while the phone is located in the activist’s hand or pocket, and with minimal effort. With beta testing in 17 countries, this open source app was developed through an iterative process by networks of developers and activists, with two critical factors in mind: security and speed.

Pros. The speed of sounding an alarm is a major benefit of Panic Button, triggered by the power button on a user-friendly interface. This trigger allows users to be discreet in sending out an S.O.S. before their phone may be taken away by an adversary. Also, the GPS functionality provides trusted contacts with detailed information of where the person (or at least the phone) is located. This notification assumes that the activist has prepared ahead of time to both discuss with their contacts what to do in the event that an S.O.S. is received, and that they have turned the app on.

Cons. Security – particularly the interception of texts – remains a major concern. The app may reveal information about one’s location and contacts that could put all parties at increased risk. One of the major benefits of the app is sharing GPS coordinates, which need to be manually enabled. In an insecure environment, these may typically be switched off. The app needs to be switched on to work, which also means that the user needs to anticipate that they may be in a dangerous scenario – something very hard to do. These stipulations, as well as its learning curve, are potential stumbling blocks that need to be addressed.

Implications for sexual violence prevention. Despite these kinks, the Panic Button is a powerful tool. In its current state, Panic Button is specifically designed for activists, but its technology has the potential for use in other emergency situations, notably for women and girls at risk for sexual violence. Panic Button is similar to the award-winning and widely-used Circle of 6 app, but appears to be easier to use in an emergency situation. The ability to trigger Panic Button’s alarm without having to open the app itself is a critical differentiator and timesaver when an abduction or act of sexual aggression is occurring (similar to a scenario a Panic Button user would face). Circle of 6 is already being used in India, where not only sexual violence occurs on a far-too-frequent basis, but also where users are already comfortable using smart phones, and thus could also easily use Panic Button.

Panic Button is useful in environments that are dangerous and highly variable. With the open source nature of the app, one can only hope that the app will be adapted further to better address more specific challenges presented by additional contexts, and save both activists’ and women’s lives worldwide.

About Jessica Soklow

Jessica Soklow

Jessica Soklow is working toward her Masters in International Affairs at George Washington University’s Elliott School and is alumna of TechChange’s “Tech for International Crisis Response and Good Governance” course. Her concentration at the Elliott School is on international development, with an emphasis on developing and implementing programming with a gender-specific lens. Jessica has conducted extensive research on gender-based violence in international contexts, with a specific focus on prevention mechanisms in both India and the United States. She is optimistic about how technology can be used in the future to help prevent violence on a global scale.

Learn about tools like Panic Button and other technology in our upcoming online course on Tech Tools & Skills for Emergency Management, which has an early bird discount that ends Oct 31!

By Michael Baldassaro, Innovation Director at Democracy International

On Sunday October 26, 2014, more than three million Tunisian voters cast ballots in parliamentary elections, marking an historic milestone in the country’s remarkable transition from authoritarian rule to democracy. To support the election process, international and Tunisian civil society organizations deployed thousands of observers on Election Day.

One of the Tunisian observation groups, I Watch, recruited, trained, and deployed hundreds of observers nationwide on Election Day. While recruiting, training and deploying observers is a necessary – and human and financial resource intensive – practice in an election observation exercise, I Watch decided to take a bit of a different approach. In their own words:

“Election observation has become a costly, top-down and exclusive exercise that largely ignores citizen input and participation for legitimising the process. I Watch aims to counter this through an inclusive and technologically innovative approach which could revolutionise election observation worldwide.”

I Watch e-Observation Promo

I Watch promotion for e-observation

With support from Democracy International and Ona, I Watch conducted a “hybrid pilot [that] combines domestic observation with crowdsourcing tools to provide a new way of engaging citizens in the electoral process.” As a youth-led organization with a mission to increase citizen participation in public life, I Watch set out to provide all Tunisian citizens interested in safeguarding their own elections with the opportunity and the skills to do so.

Six weeks prior to Election Day, I Watch held a press conference to launch its e-observation platform where citizens could create profiles and register to be observers. Within a week of the launch, more than 600 citizens signed up to be eligible as I Watch observers. By Election Day, 1,318 citizens from all 24 Tunisian governorates registered through the E-Observation platform, of which 1,215 were ultimately accredited as I Watch observers.

Unlike a typical election observation project, in which observers are trained face-to-face through a national day of training or series of training workshops throughout the country, I Watch produced a series of videos to educate citizen observers on the goals of election observation, the roles and responsibilities of an election observer, the opening, voting, closing and counting processes on Election Day, and instructions for transmitting observer findings.

E-Observation Training Video: What is Election Observation?

Applying an e-learning model greatly reduced the amount of human and financial resources typically associated with training observers: depending upon the size of an election observation mission, or the size of the country in which it takes place, costs for training observers can be prohibitively expensive – sometimes hundreds of thousands of dollars. It also enabled observers to learn at their convenience while preserving a measure of quality control that can be lost when a training-of-trainers or step-down training approach is used.

After observers watched all the videos, they were required to take a quiz to test their
aptitude and ensure that they had understood all the necessary steps to be effective observers. If an observer passed the quiz, s/he was then accredited as an I Watch observer. If an observer didn’t failed the quiz, s/he could re-watch the videos and take
the quiz again.

To collect and analyze observer findings, I Watch used two completely free and open-source information and communications technology (ICT) applications: Ona and SMSsync. Observers submitted their findings directly from polling stations via SMS to a customized I Watch Ona platform. I Watch established a “central data center” to analyze findings collected in real-time and proactively contact observers to collect additional information
as necessary.

Democracy International used a similar data collection toolkit called Formhub to collect and analyze data during its January 2014 election observation mission in Egypt. Through the application of key elements of election observation methodology, crowdsourcing techniques, and the use of free and open source ICTs, I Watch was able to increase citizen participation, reduce costs, and make a positive contribution to the electoral process. Given its success during the parliamentary elections, I Watch is planning to move forward with an even better exercise for the presidential elections due to take place in November 2014.

About Michael Baldassaro

Michael Baldasarro

Michael Baldassaro is the Innovation Director at Democracy International. Mr. Baldassaro has a decade of experience designing, managing, and implementing democracy and governance projects in Africa, Asia, and the Middle East. He previously served as DI’s Tunis-based Project Director for the Middle East and North Africa, where he designed projects that use open data, new media, smartphone applications, and crowdsourcing techniques to improve the quality of elections. Before joining DI in 2012, Mr. Baldassaro worked with the National Democratic Institute (NDI) and the Carter Center (TCC) to assist civil society groups in applying statistical principles to election observation using state-of-the-art information and communications technologies, such as mobile data collection technologies, data visualization tools, and social media platforms. Mr. Baldassaro holds an M.A. in International Conflict Analysis from the University of Kent at Canterbury and the Brussels School of International Studies. He is proficient in conversational French.

Before the recent Ebola outbreak, the terms “contact tracing” and “Ebola” were spoken by only a small community of public health specialists consisting of infectious disease physicians and epidemiologists. As total cases of Ebola Virus Disease reported by the Centers for Disease Control and Prevention (CDC) exceed 10,000 across Guinea, Liberia, and Sierra Leone – almost 5000 of those fatal – these terms are increasingly entering general conversation.

What is Ebola contact tracing?

Rapid contact tracing is essential to the identification and isolation of symptomatic cases of Ebola disease, interrupting secondary transmission, and slowing exponential spread of the virus. It involves identification, documentation, and monitoring of all individuals who have come in contact with a single symptomatic case. In many cases, this is an analogue process of recording data on paper case notification, contact follow-up and field report forms, transporting those to a data entry center, and entering them into an electronic database. In other cases, mobile device can be used in the field for direct data entry into an electronic database.

Contacts have been exposed and are at risk for developing Ebola disease, but have yet to show symptoms. This is where understanding a few basics about Ebola virus and disease is helpful.

  • Transmission: direct contact with the body fluids of someone, ill or deceased, with symptoms of Ebola disease; or contact with objects contaminated by their body fluids

  • Symptoms: fever, headache, diarrhea, vomiting, stomach pain, unexplained bleeding or bruising, and muscle pain developing up to 21 days after exposure to the virus

If a contact develops symptoms within the 21 days of monitoring, they are immediately isolated and contact tracing begins for this new symptomatic case.

Ebola and Contact Tracing 

Contact tracing can get complicated, so much so that the CDC has a dedicated program, the Epidemic Intelligence Service, to build US health professional capacity and expertise to do so. A single Ebola case can result in the need to trace numerous contacts. In the early outbreak stages, rapid response is most critical as contact tracing efforts are somewhat manageable. If not contained, exponential transmission can make contact tracing efforts unwieldy, as is the case in the current West Africa Ebola outbreak.

Why is it so difficult to integrate mobile phones for contact tracing?

Several challenges in contact tracing could potentially be addressed with mobile solutions. Given wide geographic spread, remote locations and limited resources, real-time data collection and monitoring with mobile phones could facilitate rapid alert of new cases and contact follow-up. These tools could reduce time lag between data collected in the field and response, and serve as a more relevant basis for assessment and prioritization of control interventions. Given that solutions are developed with the Principles for Digital Development in mind, particularly open standards, open data, and open source software, the use of mobiles could address asynchronous data collection and reporting while lowering barriers to stakeholder collaboration.

Irrespective of the integration of mobile devices, contact tracing in Guinea, Sierra Leone and Liberia presents challenges unique from those in which the methods were developed. How do you identify and quarantine an affected patient effectively in a culture where many objects – from mattresses, toilets and food, to the burden of caring for the ill– are shared? How can reliable data be collected if interviewees intentionally misdirect or misinform surveillance officers in fear of response efforts? Social behavioral change communication could address these challenges, with mobiles playing a role.

Several groups are currently working to address data related issues in the West Africa Ebola outbreak. Notably, the World Health Organization’s Harmonized Ebola Response built on the Ona platform, the Ebola Open Data Jam, and mHero, a collaborative effort partnering IntraHealth International’s iHRIS software and UNICEF’s mobile messaging platform RapidPro. Three initiatives running in parallel leave one questioning if any single effort is actually impacting harmonization?

The challenges hindering rapid integration of mobile solutions are not necessarily unique from larger challenges in implementing mobile solutions, nor aid for that matter. Do you understand the user and ecosystem, did you design for sustainability and scale, and did you leverage opportunities for collaboration? There are suggestions that the WHO and mechanisms for responding to global health challenges are outdated, positioning the West Africa Ebola outbreak as a defining moment in their reevaluation. Perhaps it will also bring new perspective to effective leverage of mobile solutions.

Are you a “healthie”, “techie” or someone in-between interested in the use of technology in global health? Then don’t miss your chance to join course facilitator Kendra Keith and the next cohort of TC309: Mobiles for Public Health starting November 17th, 2014!

We’re excited to be a finalist on the InTheCapital “50 on Fire” list for 2014 in the Education category! For this year’s list, InTheCapital received over 1,500 top-notch nominations for rising DC-based businesses who are “innovators, disruptors and trailblazers” and making an impact on how business is done in Washington, D.C.

Congratulations to members of our TechChange alumni community from our mHealth: Mobiles for Public Health online course, Dr. Layla McCay and Joel Selanikio of Magpi! Also, congrats to our friends at MapBox and General Assembly for making the list as well.

We’re honored to be in great company of several of our friends and partners on this list and are proud to part of the DC tech and business community.

Check out the full list to be narrowed down to 50 on December 4 from InTheCapital here.

UPDATE: We didn’t win, but we did get some amazing photos from the event. Photo credit: InTheCapital/GRVTY

 

Frontline health workers in Guinea, Sierra Leone, and Liberia are responding to the largest Ebola outbreak in history. To protect themselves and their communities, health workers responding to Ebola need clear, reliable, and timely information on how to detect the disease, prevent its spread, and care for patients.

To respond to this crisis, mPowering Frontline Health Workers and IntraHealth International approached TechChange to deliver a free online webinar series on “Training Health Workers for Ebola—Protection, Detection, and Response”. In these webinars, more than 15 international and in-country health organizations will share information with participants on how to support health workers responding to Ebola. The four one-hour webinars will air on October 21, 23, 28, and 30, each starting at 10:00 am EDT.

The webinars are open to all, and we welcome participation from as diverse an audience as possible. This includes Ministries of Health, health workers, community leaders, program implementers (in-country and international), policy makers, and others. Health professionals from over 15 countries have already signed up, and participants represent government, health care facilities, international NGOs, and civil society, and other sectors.

The presentations and discussions in the webinars will (1) describe how to leverage available resources to train, support, and communicate with frontline health workers and others involved in the direct Ebola response through mobile technology; (2) consider ways to connect implementers to resources, collaborators, and sources of information; and (3) explore how to improve opportunities to enable implementers and programmers to share efforts, collaborate, and avoid duplication.

Webinar schedule:
October 21: Learning and information needs for frontline health workers
October 23: Health system support for frontline health workers
October 28: Community mobilization and interactions with clients
October 30: Data to support effective response and case management

All live sessions will be held from 10.00-11.00am EDT. For those who cannot attend the webinar sessions live, all webinars will be recorded and available here after the air dates.

These webinars are being supported by a 4-week discussion in the Health Information for All (HIFA) forums and we invite you to join and add your views. In addition, IntraHealth and mPowering are launching an online Ebola Resource Center for participants and others to share messages, training content, guidance documents, and other information. This site will also be a place for programs to share information about their work and to connect to others for support, ideas and collaboration. The Ebola Resource Center will launch on October 21.

If you and/or your organization have content on Ebola that you would like to share in the Resource Center, please email Dave Potenziani at Intrahealth at dpotenziani [at] intrahealth [dot] org.

We look forward to meeting you in the webinars & invite you to participate in the conversations in the HIFA forum.

You can find the webinar page and registration information at https://www.techchange.org/live-events/training-health-workers-for-ebola/.

Please share this information on this webinar series information with anyone interested in responding to the Ebola outbreak.

Photo credit: BBC

At TechChange, we’re always looking for ways to make online learning more interactive, engaging, and relevant for busy, global professionals interested in technology and social change. One way we do this is by bringing together our online TechChange community offline with hybrid learning. Specifically, we try to overlap the schedule of some of our online courses with industry events such as the recent M&E Tech Conference and annual mHealth Summit. We also arrange in-person meet-ups in various cities across the world including happy hours in Washington, DC and other meet-ups including most recently in Lusaka, Zambia.

Last month, we launched our very first round of TC111: Technology for Monitoring & Evaluation with a class of over 100 participants. As one of the top guest experts of the online course, Christopher Robert, who is CEO of Dobility Inc. and a Harvard adjunct lecturer, joined us in the first week of the course while he was traveling in Zambia. To take full advantage of the course, some of our participants based in Zambia asked him if he would be willing to meet with them in Lusaka. So, three of these M&E tech course participants (Ladislas, William, and Mine) met Christopher and his colleagues on the same day to continue the technology for M&E discussions from the online course in-person.

Here’s what happened at the TechChange Tech for M&E meet-up in Lusaka:

Reuniting alumni from different communities
It turned out that Ladislas, William, and Mine had already known each other as alumni of the Global Health Corps (GHC) fellowship. According to Mine Metitiri, a Senior Research Associate at the Zambia Ministry of Health, “A number of Global Health Corps fellows are taking the TechChange Tech for M&E online class and we recommended Chris to be a speaker at our annual training at Yale. Hopefully it works out because he had a lot of great things to say that are relevant to our fields of work.“

Strengthening online connections and learning offline
TechChange alumni such as William Ngosa who works at the Ministry of Health in Zambia appreciated the chance to reunite with his GHC colleagues and to meet Christopher and his team members, Faizan and Meletis. “It was a privilege to meet one of the speakers in the online course to provide a meaningful and enriching learning experience,” said William.
Christopher Robert and his team really enjoyed meeting the Zambia-based course participants as well. “It was lucky that we had the chance to meet!” said Christopher. “These Tech for M&E course participants are doing some wonderful things with ICT for social good there in Zambia. It’s always inspiring to meet people doing good work!”

Sharing good news of a job offer for M&E consulting
One of the participants, Ladislas Hibusu, received a M&E consultant job offer after interviewing with Jhpiego while taking the M&E online course.

“At this M&E meetup in Lusaka, I mentioned that during the M&E course, I interviewed for a position at Jhpiego. I am happy to announce that I have been offered an M&E Consultant role and thanks to the valuable insights to this course, as I was able to apply the knowledge I learned in the course. Although I have had limited experience in applying much of my M&E theoretical work in the field, I am happy to say this Tech for M&E online course is addressing most of challenges that I anticipate in my new role.” – Ladislas Hibusu

Everyone congratulated Ladislas and Christopher Robert joined us for another live event the following week wanting to continue the discussions with other participants in our course.

Several of TechChange’s online courses are designed to facilitate interactions like the one in Lusaka. Participants from all over the world are able to connect with like-minded professionals in the international development sector and continue discussions on specific topics. Watching live and recorded videos, completing different activities, and participating in ongoing discussions on an online forum combined with offline, in-person learning is really what enriches e-learning.

Interested in technology for M&E and want to connect with other M&E practitioners across the world? Register now to lock in early bird rates for our next round of our Technology for Monitoring & Evaluation online course which runs January 29 – February 20, 2015.

On September 25 and 26, over 200 development practitioners and technologists filled FHI 360’s conference rooms and hallways in Washington D.C. to discuss the intersection between technology and monitoring and evaluation (M&E). Some of the conference attendees included participants and guest experts in TechChange’s ongoing online course on Tech for M&E and it was great meeting so many these online course participants in person and offline.

Supported by the Rockefeller Foundation, GSMA, and FHI 360, the M&E Tech Conference was a two-day conference held in D.C. (followed by another one event in New York) to discuss the emerging role of technology in M&E and its implications to everyone involved in the international development industry. The release of the discussion paper, Emerging Opportunities: Monitoring and Evaluation in a Tech-Enabled World kicked off the first panel, followed by two days of great panel discussions and engaging break-out sessions. The event also featured a panel facilitated by TechChange online course facilitatorKendra Keith on “What’s Next in Visualizing Data for Better Decision Making?” and a lightning talk on ‘How to Use APIs for Real-Time M&E’ that I presented.

In case you didn’t make it to the D.C. M&E Tech conference, here are a few key takeaways from the event.

1. Technology is not a substitute for good M&E methodologies

One of the panelists perfectly summed up the current state of technology in M&E from a technology perspective: it is not always clear why the M [monitoring] is associated with the E [evaluation]. While technology has made data collection and reporting easy, making sense of the data and how it affects programming still requires newer tools and M&E methodologies.

Good M&E requires capturing and analyzing both quantitative and qualitative data. While there are emerging M&E tools (e.g., SenseMaker) and techniques (e.g., natural language processing), cost and expertise continue to make capturing and analyzing qualitative data difficult. As mixed methods–using both qualitative and quantitative data — are discussed more in an M&E setting, practitioners still have a great deal of work to do.

Kerry Bruce speaks at the first panel

Kenneth M. Chomitz, Kerry Bruce (a guest speaker for TechChange’s Tech for M&E course), and Maliha Khan discuss the current state of Tech for M&E

Mobile phones have been a hot topic in development, but one of the lightning talks revealed a surprising fact: Mobile surveys are not as effective as we think they are. The average response rate for surveys conducted in-person was 77% compared to 1% for mobile phone surveys. While the comparison may not be fair, it is worth noting that the introduction of any technology also requires M&E.

2. Technology introduces new data issues to M&E regarding responsibility, security, and selectivity biases

During the first panel, one of the panelists mentioned that the next “scandal” in development will be about revealing sensitive data. While not a new topic in development, data responsibility becomes increasingly important with the introduction of technology. Unfortunately, data security was primarily relegated as a panel (Whose Data? Whose Privacy?) and a shout out as one of the 9 Principles for Digital Development. This panel also marked the release of the Responsible Development Data Guide, a resource I co-authored, that focuses on protecting digital data and beneficiary privacy in international development.

Linda Raftree and Michael Bamberger lead a break-out session

Linda Raftree (a regular TechChange guest expert) and Michael Bamberger lead a break-out session discussing the emerging opportunities and challenges of using ICTs for M&E

Another common problem that arises with introducing technology to M&E is selectivity bias. Digital surveys tend to be limited to digitally literate populations with access to technology. Yet, even digital literacy and access to technology doesn’t guarantee a truthful response. For example, the panel on data privacy shared that women often didn’t respond truthfully to mobile surveys because their husbands or family members often monitored their personal phones.

Technology also biases researchers and evaluators towards quantitative methods and data. Qualitative data collection, analysis, and visualization software has not kept pace with tools for quantitative data.

3. Data matters more than ever in development

Recognizing the challenges and opportunities technology brings to M&E, the event included many conversations on data. There were break-out sessions on topics like data visualization, leveraging big data, how mobile phones can help in M&E, data security issues, and more.

Data visualization

The data visualization panel showed that there are a lot of new techniques to visualize data. Network visualization is a fantastic way to view a system (e.g., an organization or a program). It’s a simpler way to see where multiple links connect and understand where they need to be strengthened. Mapping allows for easier analysis of aid efficacy. Development Gateway presented their Aid Management Platform with its mapping feature that is aimed at governments in countries with development programs. In particular, they highlighted the success in Malawi and their public facing site with an interactive map. Excel–the tool that most people have and use to create pie charts–can be used to create some outstanding visualizations.

Neal Lesh of Dimagi presents at a Lightning Talk

Neal Lesh of Dimagi presents trends in mHealth systems from over 175 CommCare projects

Open data

Most importantly, we are all looking forward to the day when open data is the standard. Many organizations spend a lot of time and money collecting the same data. If open data was the standard, available data can be used as baselines and potentially show impact after a project. Open data can also push for data structure standards (e.g., IATI) and allow data to be decentralized with application programming interfaces (APIs) connecting the data sources.

The challenges technology introduces to monitoring and evaluation, like data security and access, are topics we are also currently discussing in our Tech for M&E online course with a class of 100 students from all over the world. Due to popular demand, we are offering the next Tech for M&E course in January 2015.  If you are interested in joining the discussion, apply before November 1 to get $100 off the full price of the course during this early bird discount period for the next Tech for M&E course.

If you did attend the event, what did you take away from the conference? Did you attend the conference in New York? Share some of your highlights and insights!

By Timo Luege, TC103: Tech Tools and Skills for Emergency Management facilitator

As Ebola continues to ravage Sierra Leone, Guinea and Liberia, people from all around the world are working together to stop the disease. In addition to the life saving work of medical staff, logisticians and community organizers, information and communication technology (ICT) is also playing a vital part in supporting their work.

After consulting the TechChange Alumni community and other experts in international development and humanitarian assistance, I pulled together a list of different technologies being applied to manage Ebola. Below are six examples showing how ICT is already making a difference in the current crisis.

1. Tracing outbreaks with mapping and geolocation
Aside from isolating patients in a safe environment, one of the biggest challenges in the Ebola response is tracing all contacts that an infected person has been in touch with. While that is difficult enough in developed countries, imagine how much more difficult it is in countries where you don’t know the names of many of the villages. It’s not very helpful if someone tells you “I come from Bendou” if you don’t know how many villages with that name exist nor where they are. The Humanitarian OpenStreetMap Team has helped this process through creating maps since the beginning of the response.

See: West Africa Ebola Outbreak – Six months of sustained efforts by the OpenStreetMap community.

Monrovia OSM pre-Ebola
Map of Monrovia in OpenStreetMap before and after volunteers mapped the city in response to the Ebola crisis. (Humanitarian OpenStreetMap)

In addition, the Standby Task Force is supporting the response by helping to collect, clean and verify data about health facilities in the affected countries. The information will then be published on UN OCHA’s new platform for sharing of humanitarian data.

2. Gathering Ebola information with digital data collection forms
Contact tracing involves interviewing a lot of people and in most cases that means writing information down on paper which then has to be entered into a computer. That process is both slow and prone to errors. According to this Forbes article, US based Magpi, who just won a Kopernik award, is helping organizations working in the Ebola response to replace their paper forms with digital forms that enumerators can fill out using their phones.

Digital forms not only save time and prevent errors when transcribing information, well designed digital forms also contain simple error checking routines such as “you can’t be older than 100 years”.

If you are interested in digital forms, check out the free and open source Kobo Toolbox.

3. Connecting the sick with their relatives using local Wi-Fi networks
Elaine Burroughs, a Save the Children staff member who is also TechChange alumna of Mobiles for International Development, shared that they are using their local Wi-Fi network to connect patients in the isolation ward with the relatives through video calls. Both computers have to be within the same network because local internet connections are too slow. In situations where video calls are not possible, they provide patients with cheap mobile phones so that they can talk with their relatives that way. Elaine added: “Several survivors have told us that what kept them going was being able to speak with their family and not feel so isolated when surrounded by people in hazmat suits.”

4. Sharing and receiving Ebola information via SMS text messages
I have heard about a number of different SMS systems that are currently being set up. Some are mainly to share information, others also to receive information.

mHero is an SMS system specifically designed to share information with health workers. It works with UNICEF’s RapidPro system, a white label version of Kigali-based TextIt which is one of the best SMS communication systems I know. RapidPro is also at the heart of a two-way communication system that is currently being set up by UNICEF, Plan International, and the Scouts.

The IFRC is of course using TERA to share SMS, a system that was developed in Haiti after the 2010 earthquake and already used in Sierra Leone during a recent cholera outbreak.

5. Mythbusting for diaspora communities via social media
Social media also has a place, though not as much as some people think. With internet penetration at less than 5 per cent in Liberia and less than 2 per cent in Sierra Leone and Guinea, it is simply not relevant for most people – unlike radio for example. However, all of these countries have huge diasporas. The Liberian diaspora in the US alone is thought to be as many as 450,000 people strong – and they all have access to social media. Experiences from Haiti and the Philippines show that the diaspora is an important information channel for the people living in affected countries. Very often they assume that their relatives in the US or Europe will know more, not least because many don’t trust their own governments to tell the truth.
Social media can play an important role in correcting misinformation and indeed, both the WHO and the CDC are using their social media channels in this way.

6. Supporting translations of Ebola information remotely online
Last but not least, Translators Without Borders is helping NGOs remotely from all over the world to translate posters into local languages.

Low tech does it
As a final word, I’d like to add that while technology can make a real difference we must not forget that very often low tech solutions will be more efficient than high tech solutions – it depends on what is more appropriate for the context. So don’t start an SMS campaign or launch a drone just because you can. It’s not about what you want to do. It’s not about technology. It’s about what’s best for the people we are there to help.

A Summary Infographic

TechChange Ebola Infographic

We will be discussing these technology tools, Ebola, and many similar issues in TC103: Tech Tools and Skills for Emergency Management and TC103: mHealth – Mobiles for Public Health. Register by October 31 and save $50 off each of these courses.

Do you have additional examples of how ICT is helping in the Ebola response? Please share them in the comments!

This post originally appeared in Social Media for Good.

About the TC103 facilitator: Timo Luege

Timo Luege

After nearly ten years of working as a journalist (online, print and radio), Timo worked four years as a Senior Communications Officer for the International Federation of Red Cross and Red Crescent Societies (IFRC) in Geneva and Haiti. During this time he also launched the IFRC’s social media activities and wrote the IFRC social media staff guidelines. He then worked as Protection Delegate for International Committee of the Red Cross (ICRC) in Liberia before starting to work as a consultant. His clients include UN agencies and NGOs. Among other things, he wrote the UNICEF “Social Media in Emergency Guidelines” and contributed to UNOCHA’s “Humanitarianism in the Network Age”. Over the last year, Timo advised UNHCR- and IFRC-led Shelter Clusters in Myanmar, Mali and most recently the Philippines on Communication and Advocacy. He blogs at Social Media for Good and is the facilitator for the TechChange online course, “Tech Tools & Skills for Emergency Management“.

It’s the event that all DC edtech enthusiasts have been waiting for: TechChange is teaming up with General Assembly DC to host this month’s ICT4Drinks happy hour event!

All are welcome to attend. Free drinks will be provided for those that register and come early. We’ll also be giving away some TechChange cubebots and GA stickers!

TECHCHANGE + GENERAL ASSEMBLY D.C. HAPPY HOUR
Friday, October 17, 20145:30 PM – 7:00 PM
General Assembly Washington D.C. (1776 8th Floor)
1133 15th Street NW, 8th Floor
Washington, DC 20005

Register now for the chance to celebrate the end of the work week with your pals at GA. Drinks are on us, so stop by for mingling, beverages, & great conversation with the movers & shakers of DC.

In remembrance of Mahatma Gandhi’s birthday, today marks the International Day of Non-Violence. The UN General Assembly adopted a resolution in 2007 to mark October 2nd as the day to reaffirm “ ‘the universal relevance of the principle of non-violence’ and the desire ‘to secure a culture of peace, tolerance, understanding and non-violence.’ ”

This year’s Non-Violence Day is being celebrated in light of the ongoing protests in Hong Kong. The birthplace of Gandhi, India is celebrating the day with Prime Minister Modi’s ‘Clean India’ campaign. At TechChange, we are celebrating the Day of Non-Violence by offering a $50 discount for our Technology for Conflict Management and Peacebuilding online course that begins Monday!

Apply today with the coupon code ‘NonViolenceDay’ to get $50 off our course!