Scenario-based E-Learning for SCORE’s Mentoring Skills Track


Earlier this spring, TechChange partnered with the SCORE Association, also known as “Counselors to America’s Small Business”, along with their sponsor, the Deluxe Foundation. SCORE’s nationwide volunteer network provides small business development resources at no cost to entrepreneurs. Kathryn Kelly from their Field Operations team said this about their mission:

“Small business is the engine of our national economy through business formation, job creation and wealth building. In 2014, SCORE mentors helped start up over 56,000 businesses and create over 47,000 jobs. SCORE provides direct support to entrepreneurs and small businesses, which is critical to the development of vibrant communities throughout our country.”

The partnership entailed developing e-learning modules for SCORE’s Mentoring Skills Track, a vital training pathway for volunteers with advanced business experience to share their advice one-on-one with new entrepreneurs.

“The majority of our volunteers come to SCORE with high business acumens in such areas as finance, marketing or accounting. However, they do not necessarily have a background in mentoring,” Kelly said. “Our goal is to ensure volunteers have access to training on soft skills such as listening, facilitation, learning styles and peer learning.”

With these needs in mind, TechChange developed two scenario-based modules based on the first-person perspective of a new mentor learning from other more experienced SCORE mentors:


The user could test their learning while running through a branching conversation with their first client – a new business owner seeking advice for the first time.


Depending on the path selected, varied feedback would address the nuances of each possible response.


SCORE utilizes a variety of resources, including local workshops and in-person seminars to train its volunteers and meet their community’s learning and development objectives. However, online learning has become an increasingly important part of their blended toolkit. Kelly added this about SCORE’s training philosophy:

“Lifelong learning is one of SCORE’s key values. Our e-learning program helps our volunteers stay relevant to the latest business trends and tools to ensure they can provide our clients with the support they need when they need it.”

At TechChange, we agree with SCORE and echo their commitment as we strive to create the best possible interactive resources for today’s ever-changing professional development needs.

-by Michelle Marshall, TechChange

Is your organization looking to train your teams online? Besides online facilitated courses, we also also create custom offline computer training that can be used in settings where internet connectivity is a non-starter. See our different projects on our Enterprise page and feel free to reach out to us


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